NCR VOYIX - Emerald Logo
NCR VOYIX - Emerald Logo
NCR Corporation

NCR VOYIX - Emerald

7.3 /10
Category
NCR VOYIX - Emerald
7.3 /10

What is NCR VOYIX - Emerald?

NCR Emerald (previously Silver) is a point of sales systems for small business that is simple to use but powerful enough to help make your dreams a business reality.

Company Details


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Awards & Recognition

NCR VOYIX - Emerald won the following awards in the Retail POS category

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NCR VOYIX - Emerald Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on NCR VOYIX - Emerald.

75 Likeliness to Recommend

96 Plan to Renew

2
Since last award

75 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

+88 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love NCR VOYIX - Emerald?

0% Negative
6% Neutral
94% Positive

Pros

  • Helps Innovate
  • Client Friendly Policies
  • Acts with Integrity
  • Transparent

Feature Ratings

Average 82

Employee Mobile

90

Cash Register Point of Purchase Devices

85

Customer Account Management

84

Inventory Control

84

Pricing Promotions

83

Online Integrations Web Store

83

Employee Management

82

Loyalty Program

82

PCI and EMV Compatible

82

Analytics and Reporting

82

Sales Transactions

78

Vendor Capability Ratings

Average 79

Ease of IT Administration

82

Availability and Quality of Training

82

Ease of Implementation

81

Quality of Features

80

Business Value Created

80

Breadth of Features

79

Usability and Intuitiveness

79

Ease of Customization

79

Ease of Data Integration

78

Product Strategy and Rate of Improvement

77

Vendor Support

74

NCR VOYIX - Emerald Reviews

Ravi p.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Jul 2024

pos system best system for small scale business

Likeliness to Recommend

9 /10

What differentiates NCR VOYIX - Emerald from other similar products?

NCR Emerald leverages a cloud-based POS system, which simplifies IT infrastructure and enables quick deployment of new customer-facing applications. This cloud-based approach allows for real-time integration, ensuring that retailers can adapt quickly to market changes

What is your favorite aspect of this product?

My favorite aspect of NCR VOYIX - Emerald is its cloud-based infrastructure and open architecture. This combination offers significant flexibility and scalability, enabling retailers to deploy new applications quickly and integrate existing systems efficiently. The cloud-based approach reduces the complexity of IT infrastructure management and supports real-time integration, which is crucial for adapting to rapid market changes and enhancing customer experiences.

What do you dislike most about this product?

One potential downside of NCR VOYIX - Emerald is the dependency on a reliable internet connection due to its cloud-based infrastructure. For retailers operating in areas with unstable or low-quality internet service, this dependency could lead to disruptions in POS operations, impacting the overall customer experience and store efficiency.

What recommendations would you give to someone considering this product?

Evaluate Your IT Capabilities: Consider the current state of your IT infrastructure and team capabilities. Implementing a cloud-based, open-architecture system may require advanced IT skills for integration, maintenance, and security.

Pros

  • Friendly Negotiation
  • Helps Innovate
  • Continually Improving Product
  • Reliable

Mukesh K.

  • Role: Finance
  • Industry: Banking
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Jul 2024

Great product with enhanced customer support.

Likeliness to Recommend

7 /10

What differentiates NCR VOYIX - Emerald from other similar products?

Product support is tremendous, SLR is very high as compared to other product in same segment.

What is your favorite aspect of this product?

Customer support for L1.

What do you dislike most about this product?

I can be more friendly user interface.

What recommendations would you give to someone considering this product?

Go through the initial orchestral training.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Aminna K.

  • Role: Industry Specific Role
  • Industry: Retail
  • Involvement: Vendor Selection and Purchasing
Validated Review
Verified Reviewer

Submitted Dec 2023

Fantastic product!

Likeliness to Recommend

7 /10

What differentiates NCR VOYIX - Emerald from other similar products?

NCR was easy to guide the workers

What is your favorite aspect of this product?

It was easily adaptable for the workers to learn

What do you dislike most about this product?

Not often, but there were times where the system did not work.

What recommendations would you give to someone considering this product?

It will never hurt to learn how to use NCR and practice.

Pros

  • Performance Enhancing
  • Saves Time
  • Appreciates Incumbent Status
  • Helps Innovate

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