Oracle

NetSuite PSA

7.2 /10

What is NetSuite PSA?

Manage the complete Bid-to-Bill process of your services business with NetSuite’s leading Professional Services Automation solutions. Designed from the ground up to serve the needs of your growing services delivery business, our solutions are easy to implement, and simple to maintain. And as your processes change, NetSuite’s powerful configurability and expanded capabilities in project management, resource management, project financials, billing and invoicing, available when you need them.

Company Details

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NetSuite PSA Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on NetSuite PSA.

87 Likeliness to Recommend

94 Plan to Renew

1
Since last award

75 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love NetSuite PSA?

6% Negative

4% Neutral

90% Positive

Pros

Trustworthy
Fair
Generous Negotitation
Over Delivered

Feature Ratings

Average 81

Knowledgebase

Task Management and Workflow

Process Automation

Mobile Access

Time Management

Billing

Security

Reporting

Expense Detail Tracking

Auditability

Project Management

Vendor Capability Ratings

Average 75

Quality of Features

Business Value Created

Ease of IT Administration

Product Strategy and Rate of Improvement

Vendor Support

Availability and Quality of Training

Breadth of Features

Ease of Implementation

Ease of Data Integration

Usability and Intuitiveness

Ease of Customization

NetSuite PSA Reviews

Kevin P.

Role: Information Technology
Industry: Consulting
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Sep 2023

NetSuite Keeps ProServe Moving

Likeliness to Recommend

9 /10

What differentiates NetSuite PSA from other similar products?

NetSuite provides an enterprise user experience with very open integration capabilities that can enable organizations of all sizes to realize a significant benefit in using NetSuite.

What is your favorite aspect of this product?

Time tracking and reporting.

What do you dislike most about this product?

Project Management capability

What recommendations would you give to someone considering this product?

Use NetSuite as a basis for migrating workflows to manage your daily Professional Services integrations.

Pros

Continually Improving Product
Enables Productivity
Trustworthy
Inspires Innovation

Milton R.

Role: Consultant
Industry: Technology
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Mar 2022

Likeliness to Recommend

10 /10

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Hrushikesh D.

Role: Consultant
Industry: Technology
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Mar 2022

Feature loaded application

Likeliness to Recommend

10 /10

What differentiates NetSuite PSA from other similar products?

i did not used any other product

What is your favorite aspect of this product?

reporting and Project management

What do you dislike most about this product?

Less training materials

What recommendations would you give to someone considering this product?

go for it

Pros

Helps Innovate
Reliable
Performance Enhancing
Enables Productivity

NetSuite PSA

What is NetSuite PSA?

Company Details

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Awards & Recognition

NetSuite PSA Ratings

87 Likeliness to Recommend

94 Plan to Renew

1 Since last award

75 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+92 Net Emotional Footprint

How much do users love NetSuite PSA?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Knowledgebase Allows users to create knowledgebase articles, metadata tags, creation data and author's name

Task Management and Workflow Supports triggers and events for process automation.

Process Automation Supports process design with a point-and-click interface that lets user build processes

Mobile Access The solution can be easily accessed by employees through a dedicated native application or HTML5 access.

Time Management Includes time tracking or recording, automatic timer, and timesheets.

Billing Includes invoice management, time capture, and expense tracking.

Security Permits customers to use their identity provider of choice to manage their sign on

Reporting Straightforward data storage with ability to create any reports easily.

Expense Detail Tracking Expense information related to the expense, including reason, attendees, project and/or client information, and whether an expense is re-billable to a client.

Auditability All changes to contracts are fully audit-trailed to improve controls

Project Management Plan all resources needed to execute projects

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

NetSuite PSA Reviews

Kevin P.

NetSuite Keeps ProServe Moving

Likeliness to Recommend

Pros

Milton R.

Likeliness to Recommend

Pros

Hrushikesh D.

Feature loaded application

Likeliness to Recommend

Pros

1
Since last award

Feature Ratings

Knowledgebase

Task Management and Workflow

Process Automation

Mobile Access

Time Management

Billing

Security

Reporting

Expense Detail Tracking

Auditability

Project Management

Vendor Capability Ratings

Quality of Features

Business Value Created

Ease of IT Administration

Product Strategy and Rate of Improvement

Vendor Support

Availability and Quality of Training

Breadth of Features

Ease of Implementation

Ease of Data Integration

Usability and Intuitiveness

Ease of Customization