Paychex Employee Benefits Logo
Paychex Employee Benefits Logo
Paychex, Inc.

Paychex Employee Benefits

6.6 /10
Category
Paychex Employee Benefits
6.6 /10

What is Paychex Employee Benefits?

Paychex has HR solutions to fit the needs of any size business. From do-it-yourself payroll to human capital management, Paychex has exactly what you need to take your business where it needs to go.

Company Details


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Awards & Recognition

Paychex Employee Benefits won the following awards in the Benefits Administration category

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Paychex Employee Benefits Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Paychex Employee Benefits.

79 Likeliness to Recommend

74 Plan to Renew

77 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

+63 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Paychex Employee Benefits?

7% Negative
15% Neutral
78% Positive

Pros

  • Reliable
  • Security Protects
  • Performance Enhancing
  • Enables Productivity

Cons

  • Under Delivered
  • Vendor's Interest First
  • Less Effective Service

Feature Ratings

Average 73

Regulatory Compliance

79

Contributions and Payment Tracking

75

Archiving and Reporting

74

Benefits Administration

73

User and Enrollment Management

72

Payroll Integration

72

Self Service Portal

70

Provider Management

66

Claims Management

65

Vendor Capability Ratings

Average 73

Usability and Intuitiveness

77

Breadth of Features

76

Ease of Implementation

75

Ease of Data Integration

74

Business Value Created

73

Quality of Features

73

Ease of IT Administration

72

Product Strategy and Rate of Improvement

72

Ease of Customization

70

Vendor Support

70

Availability and Quality of Training

67

Paychex Employee Benefits Reviews

  • Role: Human Resources
  • Industry: Healthcare
  • Involvement: Business Leader or Manager
Validated Review
Anonymous Reviewer

Submitted Oct 2023

Easy to use, but a bit pricey

Likeliness to Recommend

5 /10

Pros

  • Respectful
  • Caring
  • Reliable
  • Performance Enhancing

Cons

  • Inhibits Innovation
  • Slower Product Innovation
  • Wastes Time

Ian G.

  • Role: C-Level
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Oct 2023

Product is middle of the road

Likeliness to Recommend

1 /10

What differentiates Paychex Employee Benefits from other similar products?

Comprehensive

What is your favorite aspect of this product?

The fact they have a portal to manage

What do you dislike most about this product?

The company it is attached to. As a small business I found Paychex support across the board to be atrocious.

What recommendations would you give to someone considering this product?

There are better products from better business out there.

Pros

  • Unique Features
  • Security Protects
  • Helps Innovate
  • Reliable

Cons

  • Less Efficient Service
  • Less Caring
  • Wastes Time

Amanda B.

  • Role: Finance
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Oct 2023

Great and useful product!

Likeliness to Recommend

10 /10

What differentiates Paychex Employee Benefits from other similar products?

Their customer service is top notch. Far better than other companies in our experience.

What is your favorite aspect of this product?

The use of use. It is very user friendly.

What do you dislike most about this product?

So far we haven’t found something that doesn’t work for our company.

What recommendations would you give to someone considering this product?

Take your time with setup. It can be tedious.

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Enables Productivity

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