Pega Platform
8.0 /10

What is Pega Platform?

A recognized leader in artificial intelligence, digital process automation, and customer engagement, Pega powers enterprise digital transformation with a unified, no-code platform. Trusted by global companies for rapid and scalable enterprise-wide, transformational deployments.

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Awards & Recognition

Pega Platform won the following awards in the Robotic Process Automation - Enterprise category

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Pega Platform Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Pega Platform.

86 Likeliness to Recommend

98 Plan to Renew

79 Satisfaction of Cost Relative to Value

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Since last award


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Emotional Footprint Overview

+91 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Pega Platform?

3% Negative
4% Neutral
93% Positive

Pros

  • Security Protects
  • Inspires Innovation
  • Enables Productivity
  • Unique Features

Feature Ratings

Average 81

Code-Free Programming

84

Central Deployment

83

Performance Monitoring

82

Action Logging

81

Role-Based Access

81

Real-Time Debugging

81

Exception Handling

80

Sentiment Analysis

79

User Libraries

78

Automation Apps

78

Optical Character Recognition

78

Vendor Capability Ratings

Average 79

Ease of Data Integration

82

Ease of Implementation

81

Quality of Features

81

Product Strategy and Rate of Improvement

81

Usability and Intuitiveness

80

Ease of IT Administration

80

Business Value Created

79

Vendor Support

79

Ease of Customization

79

Breadth of Features

79

Availability and Quality of Training

75

Pega Platform Reviews

Krishna S.

  • Role: Information Technology
  • Industry: Healthcare
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Aug 2024

Resilient RPA software delivering values for years

Likeliness to Recommend

9 /10

What differentiates Pega Platform from other similar products?

The unified platform for different use cases. Writing business rules without coding

What is your favorite aspect of this product?

adaptive case management is a wonderful feature along with that it's interface and responsive design

What do you dislike most about this product?

customisation is difficult sometimes also the license fee is bit high The platform is in some way resource intensive

What recommendations would you give to someone considering this product?

Go ahead and consider this as demand of Pega is not just a trend but it is the result of value delivering for years

Pros

  • Enables Productivity
  • Saves Time
  • Helps Innovate
  • Continually Improving Product
  • Role: Information Technology
  • Industry: Insurance
  • Involvement: IT Development, Integration, and Administration
Validated Review
Anonymous Reviewer

Submitted Mar 2024

Difficult to learn, keep an eye on performance

Likeliness to Recommend

6 /10

Pros

  • Includes Product Enhancements
  • Appreciates Incumbent Status
  • Helps Innovate
  • Continually Improving Product

Kapil S.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Mar 2024

Amazing platform to transform your business proces

Likeliness to Recommend

9 /10

What differentiates Pega Platform from other similar products?

Very stable and proven product in market. Base product and industry frameworks have proven their worth from years. Latest versions are supported by latest technologies such as AI, GenAI etc

What is your favorite aspect of this product?

Well proven and stable product with world wide use.

What do you dislike most about this product?

Performance degrades by applying more customisation using Java or other native technologies

What recommendations would you give to someone considering this product?

Chose right partner for implementation and focus on testing too apart from build.

Pros

  • Helps Innovate
  • Reliable
  • Efficient Service
  • Effective Service

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