Pipedrive
8.7 /10

What is Pipedrive?

Founded in 2010, Pipedrive is the first CRM platform developed from the salesperson’s point of view. Inspired by proven methods of experienced sales people, Pipedrive engineers developed a platform that helps salespeople and teams focus on learning and repeating their most effective process to close deals. By bringing together the tools and data, the platform focuses sales professionals on fundamentals to advance deals through their pipelines. Pipedrive's goal is to make sales success inevitable - for individual sales people and teams.

Company Details


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Awards & Recognition

Pipedrive won the following awards in the Customer Relationship Management - Midmarket category

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Pipedrive Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Pipedrive.

86 Likeliness to Recommend

96 Plan to Renew

81 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

+89 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Pipedrive?

2% Negative
6% Neutral
92% Positive

Pros

  • Respectful
  • Performance Enhancing
  • Caring
  • Reliable

Feature Ratings

Average 82

Collaboration

86

Sales Management

85

Lead Management

83

Activity and Workflow Management

83

Account and Contact Management

82

Customer Service Management

81

Analytics and Reporting

80

Telephony and Call Center Management

78

Quote Contract and Proposal

77

Mobile

75

Marketing Management

74

Vendor Capability Ratings

Average 82

Ease of Implementation

85

Business Value Created

85

Usability and Intuitiveness

84

Quality of Features

83

Ease of Data Integration

82

Ease of IT Administration

82

Ease of Customization

81

Vendor Support

81

Breadth of Features

80

Availability and Quality of Training

80

Product Strategy and Rate of Improvement

79

Pipedrive Reviews

Júlio C.

  • Role: Information Technology
  • Industry: Healthcare
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted May 2024

Fantastic

Likeliness to Recommend

10 /10

What differentiates Pipedrive from other similar products?

In addition to being more cost-friendly, it is much more efficient

What is your favorite aspect of this product?

Full integration with all the services we use

What do you dislike most about this product?

Nothing to discredit you

What recommendations would you give to someone considering this product?

Total Recommendation

Pros

  • Helps Innovate
  • Reliable
  • Trustworthy
  • Saves Time

𝗘𝗯𝗶𝗻 𝗔.

  • Role: Information Technology
  • Industry: Manufacturing
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted May 2024

Good Product

Likeliness to Recommend

9 /10

What differentiates Pipedrive from other similar products?

The user interface is amazing, it's easy to operate. IT also has automation and workflow feature which makes the customization stand out.

What is your favorite aspect of this product?

My favorite aspect is the customization of workflows and automations which adapts easily to the business requirement

What do you dislike most about this product?

I don't have any specific dislikes

What recommendations would you give to someone considering this product?

Even though the product is bit pricey but it justifies the features it provides

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Amanda W.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted May 2024

Efficient and User Friendly

Likeliness to Recommend

8 /10

What differentiates Pipedrive from other similar products?

Pipedrive differentiates itself with its simple, visually-driven interface that enhances ease of use and clarity in sales process management.

What is your favorite aspect of this product?

The most appealing aspect of Pipedrive is its comprehensive approach to customer relationship management. It excels at organizing customer information, tracking leads and opportunities, and managing deals, quotes, and order statuses.

What do you dislike most about this product?

It would be great to have more integration options with Third-party.

What recommendations would you give to someone considering this product?

For anyone considering Pipedrive, it's recommended to evaluate the extent of third-party integrations available.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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