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Plivo Logo Award Winner Product Badge
Plivo

Plivo

7.7 /10
Category
Plivo
7.7 /10

What is Plivo?

Plivo is a leading cloud communication platform that offers a simple, fast, and scalable way for companies to modernize their business communications. Companies of all types use Plivo’s API’s and SDK’s to quickly integrate voice and SMS capabilities into their applications.

Company Details


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Awards & Recognition

Plivo won the following awards in the Communications Platform as a Service category

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Plivo Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Plivo.

88 Likeliness to Recommend

2
Since last award

100 Plan to Renew

87 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

+87 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Plivo?

0% Negative
26% Neutral
74% Positive

Pros

  • Continually Improving Product
  • Trustworthy
  • Fair
  • Acts with Integrity

Feature Ratings

Average 83

Code Libraries

88

Integration APIs

84

Cloud Integration

82

Software Development Kit

82

Communication APIs

81

MMS API

78

Online Cloud Platform

78

Drag and Drop User Interface

77

WebRTC-based Calling

73

AI Engine for CPaaS

50

Vendor Capability Ratings

Average 82

Usability and Intuitiveness

85

Quality of Features

85

Business Value Created

84

Vendor Support

84

Ease of Data Integration

82

Product Strategy and Rate of Improvement

81

Ease of Implementation

81

Ease of IT Administration

81

Breadth of Features

81

Ease of Customization

80

Availability and Quality of Training

73

Plivo Reviews

Becca P.

  • Role: Operations
  • Industry: Telecommunications
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Aug 2024

Plivo was incredibly helpful and easy to use

Likeliness to Recommend

8 /10

What differentiates Plivo from other similar products?

The ability to integrate with existing API

What is your favorite aspect of this product?

Automated codes that are shared

What do you dislike most about this product?

the interface

What recommendations would you give to someone considering this product?

Look into code shares

Pros

  • Helps Innovate
  • Client Friendly Policies
  • Fair
  • Acts with Integrity

Cons

  • Less Friendly Negotiation

Bolivar P.

  • Role: Information Technology
  • Industry: Food and Beverage
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Jul 2024

Extremely versatile product

Likeliness to Recommend

9 /10

What differentiates Plivo from other similar products?

Pricing is extremely competitive considering the features available

What is your favorite aspect of this product?

Extensive SDK for Ruby language

What do you dislike most about this product?

Lack of availability of a local incoming number

What recommendations would you give to someone considering this product?

Check geographical availability of incoming numbers

Pros

  • Helps Innovate
  • Performance Enhancing
  • Enables Productivity
  • Fair

Akesh J.

  • Role: Sales Marketing
  • Industry: Education
  • Involvement: Vendor Selection and Purchasing
Validated Review
Verified Reviewer

Submitted Jul 2024

It's a good tool and works best if you use the API

Likeliness to Recommend

8 /10

What differentiates Plivo from other similar products?

It's a good and comprehensive product.

What is your favorite aspect of this product?

Integration capabilities

What do you dislike most about this product?

Nothing as such

What recommendations would you give to someone considering this product?

All in one product for your communication needs.

Pros

  • Continually Improving Product
  • Trustworthy
  • Effective Service
  • Saves Time

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