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ProProfs Knowledge Base Logo
ProProfs

ProProfs Knowledge Base

7.0 /10
Category
ProProfs Knowledge Base
7.0 /10

What is ProProfs Knowledge Base?

Easily create online knowledge base, user manuals, documentation & more.

Company Details


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ProProfs Knowledge Base Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on ProProfs Knowledge Base.

90 Likeliness to Recommend

89 Plan to Renew

79 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

+85 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love ProProfs Knowledge Base?

8% Negative
0% Neutral
92% Positive

Pros

  • Respectful
  • Client Friendly Policies
  • Efficient Service
  • Caring

Feature Ratings

Average 75

Intelligent Search

81

Reporting and Analytics

76

Configurable Knowledge Repository

75

Multi-Language Support

74

Rich Text Editor

73

Role-Based Access

72

API Integration

71

Multiple File Type Support

68

Workflow and Approval Management

64

Bulk Actions

58

Vendor Capability Ratings

Average 78

Usability and Intuitiveness

88

Vendor Support

84

Quality of Features

82

Product Strategy and Rate of Improvement

79

Business Value Created

77

Availability and Quality of Training

76

Ease of IT Administration

76

Ease of Implementation

76

Ease of Data Integration

73

Ease of Customization

70

Breadth of Features

69

ProProfs Knowledge Base Reviews

Bailey R.

  • Role: C-Level
  • Industry: Media
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jul 2024

Game-changer to build organised FAQs.

Likeliness to Recommend

8 /10

What differentiates ProProfs Knowledge Base from other similar products?

One can produce and update information in ProProfs Knowledge Base much like in popular document generators like MS Word, thanks to its built-in rich text editor.

What is your favorite aspect of this product?

For the purpose of writing FAQs and other material, the platform provides excellent functionality, such as the ability to import documents, presentations, and sheets with ease.

What do you dislike most about this product?

There were no big drawbacks for us because the technical support personnel quickly answered all of our questions.

What recommendations would you give to someone considering this product?

It can improved the efficiency of employee onboarding. On top of that, our remote teams are becoming more efficient.

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Unique Features

Mukund M.

  • Role: Information Technology
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted May 2022

Hassle-free knowledge management

Likeliness to Recommend

10 /10

What differentiates ProProfs Knowledge Base from other similar products?

The best part about this tool is how simple it is to use. We were able to customize the themes, color, etc., according to our needs, which is great for reflecting a consistent brand image.

What is your favorite aspect of this product?

The templates are a great feature of ProProfs Knowledge Base. They saved a lot of time for us. Also, the knowledge base performance reports allow us to keep track of how effective the content is for our team.

What do you dislike most about this product?

Some of the integrations require better functionality.

What recommendations would you give to someone considering this product?

If you are on the search for a simple yet effective knowledge base management system, ProProfs Knowledge Base is a no-brainer. Get it as soon as possible!

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: IT Leader or Manager
Validated Review
Anonymous Reviewer

Submitted Apr 2022

Fosters Team Collaboration

Likeliness to Recommend

10 /10

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing