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Pulseway Logo
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Pulseway

7.5 /10
Category
Pulseway
7.5 /10

What is Pulseway?

Used by over 10,000 MSPs and internal IT departments around the world, Pulseway is a simple, yet powerful RMM platform designed to make the life of IT professionals easier. We have the most advanced mobile app in the industry that gives users the ability to monitor, manage and resolve issues wherever they are – from a smartphone or tablet. Our powerful automation engine allows you to build a powerful and sophisticated auto-remediation workflow to speed up issue resolution. The platform also offers integrated backup, endpoint protection, built-in remote control, application & operating system patching, and network device monitoring.

Company Details


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Awards & Recognition

Pulseway won the following awards in the Remote Monitoring and Management category

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Pulseway Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Pulseway.

89 Likeliness to Recommend

92 Plan to Renew

2
Since last award

80 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

+78 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Pulseway?

5% Negative
8% Neutral
87% Positive

Pros

  • Respectful
  • Reliable
  • Enables Productivity
  • Acts with Integrity

Feature Ratings

Average 78

Remote Control

88

Real User Monitoring

83

Mobile Device Management

82

Patch Management

81

Remote NOC, SOC, Helpdesk Integration

81

Network Management

80

Support for IoT Devices

80

Discovery

78

Process Automation

76

Anti Malware Signature Detection

75

Ransomware Recovery and Removal

70

Vendor Capability Ratings

Average 80

Ease of IT Administration

87

Ease of Implementation

87

Business Value Created

83

Usability and Intuitiveness

82

Quality of Features

81

Breadth of Features

81

Vendor Support

80

Product Strategy and Rate of Improvement

79

Ease of Data Integration

78

Ease of Customization

73

Availability and Quality of Training

72

Pulseway Reviews

Bruno M.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jun 2024

Very innovative.

Likeliness to Recommend

9 /10

What differentiates Pulseway from other similar products?

The dashboard is customizable and the support is very good.

What is your favorite aspect of this product?

Easy to Implement and easy to use - very nice and clean GUI. Patch management is great, they are always keen to help wherever possible

What do you dislike most about this product?

Poor integration with antivirus, very limited, I would like to see more of that.

What recommendations would you give to someone considering this product?

Is a good product, it has it's limitations with the antivirus, but support is very good, the interface is friendly and easy to use. I would recomend the product to anyone.

Pros

  • Reliable
  • Enables Productivity
  • Trustworthy
  • Fair

Jake D.

  • Role: Industry Specific Role
  • Industry: Technology
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Jul 2023

Simple + Easy to Use and Integrate

Likeliness to Recommend

8 /10

What differentiates Pulseway from other similar products?

How easy and quick it is to integrate, doing mass deployments to remote desktops has made our jobs much easier, being able to get 100+ new devices under our Pulseway management quick and painless. Also having integration with Webroot for easy deployment has saved us many hours.

What is your favorite aspect of this product?

The fluidity, the team behind development for Pulseway are quick and responsive. We've had plenty of meetings with them to discuss features and feel that they take feature requests seriously. The continued additions of features is very welcomed (ITGlue integration being one that was a more recent one that has made life easier).

What do you dislike most about this product?

There seems to be some issues with remote connections. Or at least some features that lack in this department. One big gripe would be with Pulseway not being able to retain connection as the remote computer is restarting as some other remote software providers have implemented.

What recommendations would you give to someone considering this product?

The biggest thing to consider before Pulseway in my opinion is if large amounts of customization are integral. There is customization but it's more like bending the framework that is in place rather than restructuring it in a way you'd like.

Pros

  • Continually Improving Product
  • Effective Service
  • Reliable
  • Enables Productivity

Cons

  • Wastes Time
  • Vendor's Interest First
  • Under Delivered

Daniel N.

  • Role: Operations
  • Industry: Insurance
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2023

Allows for simple, dependable access

Likeliness to Recommend

9 /10

What differentiates Pulseway from other similar products?

Unlike many other options currently available, Pulseway is meant to be not only simple to use but also enjoyable. With brilliant visual automation, simple remote control, and a patch that just works. What I truly like is the smartphone app.

What is your favorite aspect of this product?

It didn't take long for us to be functioning properly. I now handle the majority of our daily tasks through my cell phones. The nicest thing is that Pulseway notifies us of any problems prior to individual perceiving any downtimes. Customer satisfaction has increased, our effort has decreased, and the overall cost has been nearly zero.

What do you dislike most about this product?

Something I dislike 1. Implementing broad modifications to the inspection rules. 2. Creating a template update and having it affect all of the servers in the same group. 3. For customized alerts, more colors are available. 4. Windows updating options, such as recommended, optional, and required updates, might be made a little clearer.

What recommendations would you give to someone considering this product?

A new must-have for remote desktop control, inspection, and diagnostics. Pulseway remains our first pick, from one system to several. I like how detailed each machine's perspective may be at the touch of a button. Pulseway enables me to efficiently manage systems and pcs remotely. The smartphone app has saved me from going on-site practically every day.

Pros

  • Helps Innovate
  • Reliable
  • Trustworthy
  • Unique Features

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