Qualtrics CustomerXM Logo
Qualtrics CustomerXM Logo
Qualtrics

Qualtrics CustomerXM

7.2 /10
Category
Qualtrics CustomerXM
7.2 /10

What is Qualtrics CustomerXM?

With Qualtrics CustomerXM, you get the power of the ultimate listening engine, predictive intelligence and analytics, and full closed-loop actioning capabilities, so you can gain a holistic understanding of your customers’ experiences and take the right actions that drive meaningful impact.

Company Details


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Awards & Recognition

Qualtrics CustomerXM won the following awards in the Voice of the Customer category

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Qualtrics CustomerXM Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Qualtrics CustomerXM.

85 Likeliness to Recommend

1
Since last award

88 Plan to Renew

2
Since last award

76 Satisfaction of Cost Relative to Value

2
Since last award


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Emotional Footprint Overview

+84 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Qualtrics CustomerXM?

4% Negative
4% Neutral
92% Positive

Pros

  • Helps Innovate
  • Effective Service
  • Saves Time
  • Respectful

Cons

  • Under Delivered

Feature Ratings

Average 76

Dashboards, Analytics and Reporting

83

Data Visualization

77

Questionnaire Design/Survey Builder

77

Text Analytics

74

Multi-Channel Data Collection

74

Sentiment Analytics

72

API Framework

71

Alerts

71

Vendor Capability Ratings

Average 76

Vendor Support

83

Ease of Implementation

82

Availability and Quality of Training

81

Quality of Features

80

Product Strategy and Rate of Improvement

78

Ease of Data Integration

75

Business Value Created

75

Usability and Intuitiveness

73

Breadth of Features

73

Ease of IT Administration

71

Ease of Customization

70

Qualtrics CustomerXM Reviews

Rohit K.

  • Role: Operations
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Mar 2024

Complete Package for Survey Building

Likeliness to Recommend

9 /10

What differentiates Qualtrics CustomerXM from other similar products?

This help companies to understand what costumers think, make sense of that information, and use it to make their product and services better.

What is your favorite aspect of this product?

Easy to understand basic to advance level of dashboard. Very easy to create and customize, seeing the insights and visualization is best.

What do you dislike most about this product?

Data Analysis tab should have more features to view data in more personalised way. There should be an easy way to implement more complex logic. Data loading takes too much time which is worst experience.

What recommendations would you give to someone considering this product?

Definitely worth a try, Best thing is it integrates with many other tool which is fantastic and makes it unique.

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Pavan G.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2024

Complete solution for customer experience ops

Likeliness to Recommend

7 /10

What differentiates Qualtrics CustomerXM from other similar products?

Not much coding skill is required for creating basic customer survey and dashboard design.

What is your favorite aspect of this product?

It's easy to implement basic to advanced level dashboard with various data integration and automations channels. Email invitation is an unmatchable feature of this tool.

What do you dislike most about this product?

Technical support team is not responsive and doesn't give comprehensive root cause analysis. When there is a bulk of data, dashboard takes too much of time for synchronisation.

What recommendations would you give to someone considering this product?

One stop solution for experience management operations thus, can be considered for sure.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Trustworthy
  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Anonymous Reviewer

Submitted Nov 2023

Overall, this is a excellent product to produce

Likeliness to Recommend

10 /10

Pros

  • Trustworthy
  • Client Friendly Policies
  • Helps Innovate
  • Continually Improving Product

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