ReliaQuest

ReliaQuest GreyMatter

8.4 /10

12 Reviews Write a Review

Claim Software

What is ReliaQuest GreyMatter?

ReliaQuest GreyMatter is a cloud-native security operations platform that helps organizations increase visibility, reduce complexity, and manage risk. Built on an open XDR architecture with bi-directional API integrations, GreyMatter enables security operations teams to extend detection, investigation, and response across multiple clouds, endpoint, and network infrastructures leveraging relevant data from both security and business applications.

Company Details

Need Assistance?

We're here to help you with understanding our reports and the data inside to help you make decisions.

Get Assistance

Awards & Recognition

ReliaQuest GreyMatter won the following awards in the Managed Detection & Response category

Filter By

2024 Emotional Footprint Champion

Latest Award, 2024

Strategy and Innovation
Service Experience
Conflict Resolution

Latest Award, 2024

2023 Data Quadrant Gold Medalist

2023

9 Top Rated Capabilities

6 Top Rated Features

2023

2023 Emotional Footprint Champion

2023

Strategy and Innovation
Service Experience
Product Impact
Conflict Resolution

2023

2022 Data Quadrant Gold Medalist

2022

8 Top Rated Capabilities

4 Top Rated Features

2022

ReliaQuest GreyMatter Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on ReliaQuest GreyMatter.

94 Likeliness to Recommend

1
Since last award

100 Plan to Renew

86 Satisfaction of Cost Relative to Value

2
Since last award

{y}

{name}

Emotional Footprint Overview

+97 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love ReliaQuest GreyMatter?

0% Negative

0% Neutral

100% Positive

Pros

Helps Innovate
Continually Improving Product
Reliable
Trustworthy

Feature Ratings

Average 87

24/7/365 Security Monitoring

100

Vulnerability Management

Use of the MITRE ATT&CK Framework

Incident Management

Real-Time Threat and Anomaly Detection

Technology Management

Prevention

Threat Intelligence

Compliance Reporting and Archival Mechanisms

Standardized Playbooks

Risk Scoring & Remediation Act

Vendor Capability Ratings

Average 88

Availability and Quality of Training

Business Value Created

Vendor Support

Ease of Implementation

Ease of IT Administration

Product Strategy and Rate of Improvement

Usability and Intuitiveness

Quality of Features

Breadth of Features

Ease of Data Integration

Ease of Customization

Also Featured in...

Extended Detection & Response

Score 8.4

View ReliaQuest GreyMatter in this category (opens in a new tab)

ReliaQuest GreyMatter Reviews

Role: Information Technology
Industry: Technology
Involvement: IT Leader or Manager

Validated Review

Anonymous Reviewer

Submitted Jul 2024

Fantastic product with a lot of innovations

Likeliness to Recommend

9 /10

Pros

Inspires Innovation
Saves Time
Friendly Negotiation
Helps Innovate

Riggy M.

Role: Operations
Industry: Other
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Nov 2022

ReliaQuest GreyMatter Review

Likeliness to Recommend

9 /10

What differentiates ReliaQuest GreyMatter from other similar products?

Unlike most of its competitors, ReliaQuest GreyMatter is cloud native and comes with great security features. With the tool, there is better visibility of threats and responding to them is fast

What is your favorite aspect of this product?

The software is fully cloud based which ensures it is fast in responding to threats ReliaQuest GreyMatter is fully scalable

What do you dislike most about this product?

It has been very effective and not many downfalls

What recommendations would you give to someone considering this product?

For and effective, managed detection and response, ReliaQuest GreyMatter is the real deal. It is affordable, cloud based, and makes visibility easy.

Pros

Helps Innovate
Performance Enhancing
Enables Productivity
Trustworthy

Role: Information Technology
Industry: Banking
Involvement: Business Leader or Manager

Validated Review

Anonymous Reviewer

Submitted Oct 2022

Strategic Partner

Likeliness to Recommend

10 /10

Pros

Performance Enhancing
Efficient Service
Effective Service
Caring

ReliaQuest GreyMatter

What is ReliaQuest GreyMatter?

Company Details

Need Assistance?

Awards & Recognition

2024 Emotional Footprint Champion

2023 Data Quadrant Gold Medalist

2023 Emotional Footprint Champion

2022 Data Quadrant Gold Medalist

ReliaQuest GreyMatter Ratings

94 Likeliness to Recommend

1 Since last award

100 Plan to Renew

86 Satisfaction of Cost Relative to Value

2 Since last award

Emotional Footprint Overview

+97 Net Emotional Footprint

How much do users love ReliaQuest GreyMatter?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

24/7/365 Security Monitoring MDR provider should include a team of experienced security analysts monitoring the network 24/7 to identify abnormal activity and mitigate against threats.

Vulnerability Management Discover and fix vulnerabilities in the system.

Use of the MITRE ATT&CK Framework Threat modeling capabilities and allows for mapping use cases to established TTPs, in order to facilitate rapid incident response.

Incident Management Includes incident diagnosis, escalation, investigation, resolution and recovery, and closure.

Real-Time Threat and Anomaly Detection Real-time or near real time threat detection of attacks and anomalous behavior.

Technology Management Continuously manages and monitors systems and technology. Integrates with existing technology.

Prevention Offers capable next-gen AV (NGAV) and host protection.

Threat Intelligence Security threat intelligence feed integration with ability to update multiple uses and control updating behaviors.

Compliance Reporting and Archival Mechanisms System archives incidents and produces comprehensive reports to stakeholders about current vulnerabilities and past vulnerabilities and remediation efforts.

Standardized Playbooks Standardized playbooks contain procedures, standards, and anticipated results from incident response. Reduces threat dwell time and time to close the event.

Risk Scoring & Remediation Act Actionable risk mitigation suggestions for each vulnerability discovered.​

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Also Featured in...

Extended Detection & Response

ReliaQuest GreyMatter Reviews

Fantastic product with a lot of innovations

Likeliness to Recommend

Pros

Riggy M.

ReliaQuest GreyMatter Review

Likeliness to Recommend

Pros

Strategic Partner

Likeliness to Recommend

Pros

Most Popular ReliaQuest GreyMatter Comparisons

Field Effect MDR

Alert Logic MDR

Crowdstrike Falcon Platform

Sophos Managed Detection and Response

eSentire

Netsurion

1
Since last award

2
Since last award

Feature Ratings

24/7/365 Security Monitoring

Vulnerability Management

Use of the MITRE ATT&CK Framework

Incident Management

Real-Time Threat and Anomaly Detection

Technology Management

Prevention

Threat Intelligence

Compliance Reporting and Archival Mechanisms

Standardized Playbooks

Risk Scoring & Remediation Act

Vendor Capability Ratings

Availability and Quality of Training

Business Value Created

Vendor Support

Ease of Implementation

Ease of IT Administration

Product Strategy and Rate of Improvement

Usability and Intuitiveness

Quality of Features

Breadth of Features

Ease of Data Integration

Ease of Customization