Remote Support Software

Remote Support

What is Remote Support Software?

Remote Support software enables IT administrators to access and take control of a device from a remote location. This software is typically used to resolve technical problems or provide customer support without needing to physically travelling to the device.

Common Features

  • Remote Control
  • Remote Support
  • Role-Based Access Controls
  • Discovery
  • Attended and Unattended Remote Access
  • Real User Monitoring
  • Audit Management
  • Intelligence Reports
  • Web & Desktop Conferencing
  • Augmented Reality Remote Assistance

Top Remote Support Software

2024 Data Quadrant Awards

2024 Emotional Footprint Awards

At SoftwareReviews, we take pride in recognizing excellence. Each year, we present the Data Quadrant Awards to top-performing software products based solely on authentic user reviews, without any paid placements or analyst opinions. These awards highlight software products that excel in terms of features, vendor capabilities, and customer relationships, earning them the highest overall rankings.

At SoftwareReviews, we take pride in recognizing excellence. Each year, we present the Emotional Footprint Awards to top-performing software products based solely on authentic user reviews, without any paid placements or analyst opinions. These awards shine a spotlight on software vendors who excel in crafting and nurturing strong customer relationships.

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Products: 10
Next Award: Apr 2025

Top Remote Support Software 2024

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AnyDesk

AnyDesk

Composite Score
9.0 /10
CX Score
9.3 /10

AnyDesk is remote access software that helps you to improve efficiency by optimising your workflows.AnyDesk’s high-performance Remote Desktop Software enables latency-free Desktop Sharing, stable Remote Control and fast and secure data transmission between devices.

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Pros

  • Enables Productivity
  • Inspires Innovation
  • Acts with Integrity
  • Transparent
Badge Winner
Composite Score
8.8 /10
CX Score
9.1 /10

Tech defects, system errors, and software queries result in costly downtime, but even if IT issues are unavoidable, slow response times are not. With TeamViewer Remote, you can securely connect to your IT systems from any location to provide seamless support in an instant.

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Pros

  • Enables Productivity
  • Fair
  • Acts with Integrity
  • Efficient Service
Badge Winner
Composite Score
8.8 /10
CX Score
8.9 /10

ConnectWise Control offers Remote Desktop Support to deliver direct and fast service to customers. It allows you to manage desktops, mobile devices, and more on demand with ConnectWise Control Support anywhere and anytime from any device.

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Pros

  • Helps Innovate
  • Performance Enhancing
  • Enables Productivity
  • Unique Features
Badge Winner
Composite Score
8.3 /10
CX Score
8.7 /10

Zoho Assist is enterprise-grade Remote Support Software that empowers businesses across the globe with secure cloud-based remote support and remote access software. Zoho Assists establishes secure web-based, on-demand connections with remote PCs, laptops, mobile devices, and servers.

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Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing
Electronic.US

HelpWire

Composite Score
8.2 /10
CX Score
8.3 /10

HelpWire is a remote desktop service that empowers businesses with remote control tools for on-demand support of Windows and macOS devices. Helping you deliver lightning-fast remote support, HelpWire saves your and your client’s time and money by eliminating expensive on-site visits.

Pros

  • Effective Service
  • Caring
  • Saves Time
  • Respectful
Composite Score
8.2 /10
CX Score
8.4 /10

NinjaOne automates the hardest parts of IT, empowering more than 17,000 IT teams with visibility, security, and control over all endpoints. The NinjaOne platform is proven to increase productivity, while reducing risk and IT costs.

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Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing
Composite Score
8.0 /10
CX Score
8.3 /10

Deliver higher service quality and achieve greater IT efficiency with Kaseya VSA, offering remote monitoring and management for all IT functions integrated in a single console.

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Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing
RealVNC Ltd

VNC Connect

Composite Score
8.0 /10
CX Score
8.2 /10

VNC Connect is a secure remote access software that securely accesses and manages any device, from anywhere. With high-quality remote access, VNC Connect allows you to securely access and operate your devices with a connection so responsive it feels like you’re sitting right in front of them. VNC Connect is fully configurable out of the box. Granular control over your setup means you can customize it to meet your specific needs and use cases.

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Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Inspires Innovation
Remotetopc

RemoteToPC

Composite Score
7.8 /10
CX Score
8.1 /10

RemoteToPC is a a remote PC access solution for everyone. With Remote PC Access, you can access your office PC from home or provide remote support and remote IT management. RemoteToPC created remote access software with advanced user management features for Enterprise and IT support customers. Remote work tools include advanced features like: remote-printing, multi-to-multi pop-out screens, drag-&-drop file copy, chat.

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Pros

  • Performance Enhancing
  • Efficient Service
  • Inspires Innovation
  • Client Friendly Policies
Composite Score
7.7 /10
CX Score
8.2 /10

Cisco Webex Support is a dynamic platform for remote technical support. It provides real-time support and customer service to customers anywhere in the world. Decrease call times, get faster resolutions, and reduce overall costs.

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Pros

  • Helps Innovate
  • Reliable
  • Trustworthy
  • Efficient Service