Reputation Social Suite Logo
Reputation Social Suite Logo
Reputation

Reputation Social Suite

7.3 /10
Category
Reputation Social Suite
7.3 /10

What is Reputation Social Suite?

Reputation (formerly NUVI) is a software for social media listening, publishing, responding, and analytics. Use customer sentiment to boost your brand perception with our robust social media management tool.

Company Details


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Reputation Social Suite Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Reputation Social Suite.

83 Likeliness to Recommend

93 Plan to Renew

1
Since last award

72 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

+78 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Reputation Social Suite?

12% Negative
11% Neutral
77% Positive

Pros

  • Client Friendly Policies
  • Friendly Negotiation
  • Trustworthy
  • Altruistic

Feature Ratings

Average 74

Dashboards and Reporting

80

Collaboration

78

Influencer Identification

77

Sentiment Analysis

75

Audience Segmentation

74

Publishing

73

Visual Analytics

71

Competitor Tracking

71

Social Media Channel Integration Inbound

70

Vendor Capability Ratings

Average 75

Ease of Implementation

81

Ease of IT Administration

79

Quality of Features

78

Ease of Data Integration

78

Usability and Intuitiveness

77

Business Value Created

75

Breadth of Features

74

Ease of Customization

72

Availability and Quality of Training

71

Vendor Support

70

Product Strategy and Rate of Improvement

67

Reputation Social Suite Reviews

Kate J.

  • Role: Sales Marketing
  • Industry: Banking
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Apr 2024

Love centralized social monitoring and responding

Likeliness to Recommend

7 /10

What differentiates Reputation Social Suite from other similar products?

Integration with Google Business Profiles. Scoring of each branch.

What is your favorite aspect of this product?

Monitoring reputation score for each location. Robust reporting that's easy to disseminate across the organization.

What do you dislike most about this product?

Lack of integration with Apple App Store and Google Play Store reviews.

What recommendations would you give to someone considering this product?

None that I can think of.

Pros

  • Efficient Service
  • Caring
  • Respectful
  • Friendly Negotiation

Cons

  • Slower Product Innovation
  • Less Productive
  • Commodity Features

MOHAMED I.

  • Role: Sales Marketing
  • Industry: Other
  • Involvement: Initial Implementation
Validated Review
Verified Reviewer

Submitted Oct 2023

Reputation is highly efficient & User friendly

Likeliness to Recommend

10 /10

What differentiates Reputation Social Suite from other similar products?

its great user friendly and more efficient tool

What is your favorite aspect of this product?

Its analysis and sentiment wise actionable suggestions and templates to reply for customer reviews.

What do you dislike most about this product?

more features and requires periodic training.

What recommendations would you give to someone considering this product?

Its great and user friendly tool to manage location wise customer feedback and sentiment - for google reviews - Never gets lag

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Aman S.

  • Role: Sales Marketing
  • Industry: Other
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Sep 2023

Likeliness to Recommend

9 /10

What recommendations would you give to someone considering this product?

Value for money

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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