Application Development & Management

March 21, 2024 Revolutionizing Data-Driven Decisions: The Cisco-Splunk Acquisition and Its Impact on CIOs and CTOs

Cisco consolidated its position as one of the largest software companies globally by completing the acquisition of Splunk.

November 28, 2023 AWS Launches Q Chatbot as It Positions Itself as the 'Steady Hand' for Enterprise AI

Q headlines a bevy of announcements at AWS re:Invent 2023 in Las Vegas that shed more light on the cloud service provider’s AI strategy and where its differentiation from other vendors lies.

September 28, 2021 Five Steps for Building a Winning Business Process Automation Practice

Automation is not a silver bullet solution to your workforce productivity challenges. Optimization and automation (optimation) must be used together to remove root cause inefficiencies and best use the features and capabilities of your automation solutions.

Artificial Intelligence (AI)

August 20, 2024 Is NICE Enlighten AI the Kiss of Death for Traditional Call Centers?

Discover how NICE Enlighten AI is transforming call centers. Say goodbye to traditional call centers and hello to the future of enterprise customer experience.

November 28, 2023 AWS Launches Q Chatbot as It Positions Itself as the 'Steady Hand' for Enterprise AI

Q headlines a bevy of announcements at AWS re:Invent 2023 in Las Vegas that shed more light on the cloud service provider’s AI strategy and where its differentiation from other vendors lies.

December 24, 2020 AI Registers: Finally, a Tool to Increase Transparency in AI/ML

Transparency, explainability, and trust are pressing topics in AI/ML today. While much has been written about why these are important and what organizations should do, no tools to help implement these principles have existed – until now.

Banking, Finance & Insurance

November 29, 2019 Finastra Launches Securities Financing Transaction Regulation Support

Finastra launches securities financing transaction regulation (SFTR) support ahead of the European Union’s April 11, 2020 deadline.

July 04, 2019 Three Global Banks Sign Up for Finastra’s Blockchain-Based LenderComm

Three global banks launched a blockchain-based platform to bring the promise of open ledgers and contracts to the loan management market.

July 04, 2019 Feeling Insecure at Wolters Kluwer After Security Breach

Wolters Kluwer suffers security breach after poor security management.

Commerce

August 07, 2020 Integration Capabilities Will Drive Restaurant Operators’ Selection of Restaurant Manager’s POS System

POS system purchases are being driven by ease of integration. Identified as having the most satisfying of all POS systems when it comes to integration, Restaurant Manager displays that it understands the needs of restaurant operators.

August 07, 2020 Silverware POS Unveils Contactless Phone-to-Table Guest Dining Experiences

As pick-up/takeout has been the only operating option for restaurants for the last few months, Silverware’s release of its “In-Seat Contactless Platform” will assist COVID-19 “new normal” restaurants to deploy mobile-first, phone-to-table contactless features that were once a convenience but are now features of necessity.

July 20, 2020 PARk it Can Make Restaurants POS-Digital in 24 Hours

As COVID-19 swept across the globe, many food and beverage operators were forced to switch to pick-up or delivery methods only. PAR’s novel solution PARk it supplies operators with a mobile method to continue serving their customers during this time.

Communications & Collaboration

August 20, 2024 Is NICE Enlighten AI the Kiss of Death for Traditional Call Centers?

Discover how NICE Enlighten AI is transforming call centers. Say goodbye to traditional call centers and hello to the future of enterprise customer experience.

June 05, 2024 Zoho Powering Organizations’ Asynchronous Hybrid Work Needs With Upgraded Collaboration Platform

Zoho has announced new updates to its collaboration software ecosystem to meet organizations’ productivity needs in a post-pandemic world centered on asynchronous hybrid work.

March 21, 2024 Revolutionizing Data-Driven Decisions: The Cisco-Splunk Acquisition and Its Impact on CIOs and CTOs

Cisco consolidated its position as one of the largest software companies globally by completing the acquisition of Splunk.

Construction & Engineering

November 25, 2020 How to Stop Leaving Software CapEx on the Table With Agile and DevOps

Traditional accounting practices are tailor made for waterfall project management. Organizations that have transitioned to the use of standing product teams using Agile and DevOps need to transform their accounting practices as well or they will leave valuable capital expenditure dollars on the table.

June 25, 2020 Scaling Agile – Essential for Your Organization

So you’ve gone Agile. You do daily scrums, retrospectives, and all the “right” Agile ceremonies. But still your organization isn’t quite convinced. It is now critical to balance the drivers and goals of both Agile and traditional thinking in order to achieve organizational success.

June 15, 2020 Scrum Destroyed the Product Owner Role

When trying to implement Agile as a defined process, Scrum turned BAs or other roles into order takers with the title “product owner.” This undermines the entire value proposition of product management.

Content Management

October 19, 2021 Zoho One Release Expands Platform With New Apps and Services for a Hybrid Work World

Vijay Sundaram, Chief Strategy Officer at Zoho, describes a major release of new apps and services focused on enabling hybrid work.

May 14, 2021 The Three C’s of Enterprise Collaboration Software

This note outlines Info-Tech’s Three C’s of Enterprise Collaboration framework to help buyers effectively navigate the collaboration software marketspace.

August 21, 2020 Zoho Workplace Now Supports 15 Million Users

Zoho Workplace – a global enterprise collaboration platform – has reported that it is now supporting 15 million users and is experiencing a surge in usage for its business applications. However, compared to Microsoft’s Office 365 and Google’s G Suite, Zoho still has a long way to go in this marketspace.

Data & BI

May 23, 2024 Boomi Introduces Ambitious Roadmap to Revolutionize Integration and Automation

Boomi’s vision for using AI is to help its customers unlock the power of their data. Boomi believes that AI can add analytical, predictive, and generative benefits to data-driven decisions, but only if the data is connected, available, and correct. Boomi’s strategy is to use AI to connect the dots so even nontechnical users can access the data and make dynamic dashboards without many analysts or process steps.

March 21, 2024 Revolutionizing Data-Driven Decisions: The Cisco-Splunk Acquisition and Its Impact on CIOs and CTOs

Cisco consolidated its position as one of the largest software companies globally by completing the acquisition of Splunk.

November 28, 2023 AWS Launches Q Chatbot as It Positions Itself as the 'Steady Hand' for Enterprise AI

Q headlines a bevy of announcements at AWS re:Invent 2023 in Las Vegas that shed more light on the cloud service provider’s AI strategy and where its differentiation from other vendors lies.

Education

October 26, 2020 Can Data-Driven Student Retention Strategies Make an Impact?

Student retention, already a major concern at higher education institutions, is an even greater concern as students are unable to learn in person and on campus.

April 22, 2020 State of Major Education LMS Conferences in Wake of COVID-19

Some major LMS conference cancellations or online alternatives have been announced in an attempt to limit the spread of COVID-19, though not all have canceled.

April 15, 2020 Online Learning Rises in Response to COVID-19

As the world responds to the spread of the novel coronavirus COVID-19, closed schools in some affected areas are turning to eLearning and web conferencing to maintain continuity in course delivery and/or studying.

Finance & Procurement

March 29, 2020 Provide Ample Time to Evaluate RFP Proposals Effectively

Evaluating vendor proposals is one of the most critical aspects of the RFP process, secondary only to negotiations. The ironic thing is that we've seen too many clients try to abbreviate this activity, take short cuts, or even avoid it altogether. Providing ample time for your team to review the vendor RFP responses is critical to a quality review process, while not rushing the evaluation process ensures that you understand their complete offer and proposal.

March 29, 2020 Is Your IT Equipment Lease Missing the Lessor’s Primary Obligation?

When leasing IT equipment, the lessor (the company providing the equipment) has one main obligation. However, most leases overlook this critical aspect completely, exposing the lessee (the organization leasing the equipment) to unnecessary risk.

March 29, 2020 What’s in a Name? A Lot if You Are Leasing

If you want to lease IT equipment, you have many options with regard to potential lessors (the leasing companies). In fact, some manufacturers lease equipment directly to their customers … or do they?

Gaming & Hospitality

June 05, 2024 Beyond Legacy Systems: How Verkada's Cloud Architecture Revolutionizes Physical Security

We examine Verkada's history, market position, and core offerings, providing an expert’s perspective informed by three decades of security architecture experience.

May 13, 2021 Data-Informed Decisions to Increase Revenue With IDeaS’ G3 Revenue Management System

IDeaS’ G3 revenue management solution will be highly sought after by properties looking to leverage data to make informed pricing decisions.

August 07, 2020 Bosch’s INTEOX positioned as “First Fully Open Camera Platform”

Bosch’s release of its INTEOX camera solution moves beyond the legacy “closed circuit” model of surveillance infrastructure to a Camera-as-a-Platform (CaaP) approach, enabling third-party apps at the surveillance perimeter edge to create innovative video-based business solutions and decisions.

Health Care

July 16, 2020 Experian eCare NEXT Connects Revenue Cycle Management and Clinical Workflows

As the COVID-19 pandemic continues to evolve, healthcare organizations are looking for ways to expand digital patient care options. Patient management systems like Experian’s eCare NEXT help providers connect new digital clinical workflows to established workflows and revenue cycles.

Human Resources

July 05, 2021 Smarp Briefs on the Latest Updates to Its Communications and Advocacy Solution

On June 17, 2021, Smarp briefed Info-Tech on the latest updates to its communications and advocacy platform. Based out of Helsinki, Smarp provides solutions for over 300 companies worldwide, with industry specializations in professional services, banking, and fintech.

March 29, 2020 Breezy HR Makes Video Interviewing Tools Free Amid Pandemic

Breezy HR has made video assessment and interviewing tools free for business clients for a minimum of 60 days, in light of efforts to prevent COVID-19 pandemic spread.

March 29, 2020 Impact of COVID-19 on HR Technology

What is changing in the HR technology space as a result of COVID-19? Some organizations are seeing an uptick in interest and customer support, while others are providing free access to their product.

IT Infrastructure

May 30, 2024 Amazon's Bedrock: Unlocking the Gateway to Powerful Open LLMs

Amazon Bedrock offers unified API access to leading foundation models in the cloud, enabling organizations to build generative AI applications with ease, scalability, and cost effectiveness

March 26, 2024 Acronis: Exploring Core Features, Differentiators, and Security Considerations

Acronis presents a compelling option for organizations seeking a comprehensive platform that merges reliable data protection with proactive cybersecurity measures.

March 21, 2024 Revolutionizing Data-Driven Decisions: The Cisco-Splunk Acquisition and Its Impact on CIOs and CTOs

Cisco consolidated its position as one of the largest software companies globally by completing the acquisition of Splunk.

IT Operations

July 11, 2024 A Deep Dive Into Eracent: SBOM Management, Vulnerability Analysis, and Beyond

Eracent is a privately held IT asset management (ITAM), software asset management (SAM) and cybersecurity solution provider founded in 2000. Their roots trace back to AT&T, Bell Labs, and Lucent’s pre-Y2K initiatives (around 1997-2000), where a core focus was placed on IT asset discovery and protection. Eracent emphasizes their experience with extensive asset discovery during a period with significantly different internet and network connectivity compared to today and have consistently focused on ITAM and SAM solutions throughout their existence. This note features Eracent’s extension into open-source software risk mitigation though software bill of materials (SBOM) management.

July 10, 2024 Devolutions Vs. the Goliaths: How Affordability & Ease of Use Challenge the PAM Status Quo

In this tech note I take a closer look at Devolutions, a partial stack Privileged Access Management (PAM) vendor, exploring its history, market positioning, core features, and differentiating factors. Through insights gleaned from a vendor briefing and demo, I explore Devolutions’ evolution, target audience, and its strategic approach to the PAM landscape.

March 21, 2024 Revolutionizing Data-Driven Decisions: The Cisco-Splunk Acquisition and Its Impact on CIOs and CTOs

Cisco consolidated its position as one of the largest software companies globally by completing the acquisition of Splunk.

IT Security

August 08, 2024 Savvy: A Comprehensive Solution for Shadow IT Governance and Identity Security

Savvy is an identity-first SaaS security vendor that has rapidly gained traction in the market. While the company is relatively young, its founders and core team bring decades of experience from leading identity and access management (IAM) providers such as Ping Identity, Okta, and SailPoint. This deep understanding of the IAM landscape is evident in Savvy's approach to addressing the pervasive challenges of shadow IT governance and identity security. With a growing member network of over 50,000 individuals and organizations, Savvy has established itself as a trusted advisor and provider of innovative solutions in the SaaS-identity security space.

July 11, 2024 A Deep Dive Into Eracent: SBOM Management, Vulnerability Analysis, and Beyond

Eracent is a privately held IT asset management (ITAM), software asset management (SAM) and cybersecurity solution provider founded in 2000. Their roots trace back to AT&T, Bell Labs, and Lucent’s pre-Y2K initiatives (around 1997-2000), where a core focus was placed on IT asset discovery and protection. Eracent emphasizes their experience with extensive asset discovery during a period with significantly different internet and network connectivity compared to today and have consistently focused on ITAM and SAM solutions throughout their existence. This note features Eracent’s extension into open-source software risk mitigation though software bill of materials (SBOM) management.

July 10, 2024 Devolutions Vs. the Goliaths: How Affordability & Ease of Use Challenge the PAM Status Quo

In this tech note I take a closer look at Devolutions, a partial stack Privileged Access Management (PAM) vendor, exploring its history, market positioning, core features, and differentiating factors. Through insights gleaned from a vendor briefing and demo, I explore Devolutions’ evolution, target audience, and its strategic approach to the PAM landscape.

Marketing

August 20, 2024 Is NICE Enlighten AI the Kiss of Death for Traditional Call Centers?

Discover how NICE Enlighten AI is transforming call centers. Say goodbye to traditional call centers and hello to the future of enterprise customer experience.

March 08, 2024 The Rise of Answer Engines: Why Search Engines May Soon Be a Thing of the Past

AI-powered “answer engines” are revolutionizing the way the audiences retrieve information online. These engines respond to user queries with short, straight answers, unlike traditional search engines that show lists of links.

May 13, 2021 How to Prepare for Google's Core Web Vitals Update

Starting May 2021, these measurements will inform the search ranking algorithm. Google's objective is to promote websites that are fast, responsive, and visually stable. How can optimize your website for good Core Web Vitals?

Other

October 29, 2019 Negotiating Your State and Local Government (Municipality) 5G Implementation

5G networks are the next generation of mobile phone service delivered at higher frequencies that requires shorter distance between “backpack” sized cell sites. Municipalities are challenged when negotiating with carriers regarding the installation of these small cell sites due to the Federal Communication Commission’s (FCC) 5G Order on Small Cell Siting.

July 19, 2019 Not Your Parents’ GIS

Visually presenting data assists the public understanding of complex issues. Using GIS mapping tools is an effective way of layering data from various source for quantitative analysis.

May 01, 2019 Esri Advances Its Development Platform

Esri made several big announcements at its Developer Summit in Palm Springs, CA, in March 2019. ArcGIS for Developers is a suite of developer tools and resources specifically for the creation of web-based and native applications.

Privacy & Risk

February 07, 2024 Assessing Onfido: Combating Fraud With AI-Based Identity Verification

In the digital realm, trust is currency. Without robust identity verification, online interactions become a breeding ground for fraud and exploitation.

November 06, 2020 Proteus-Cyber Provides a Tactical Solution for Schrems II Stress With the Transfer Impact Assessment (TIA) Tool

The recent Schrems II invalidation of the EU-US Privacy Shield has added a layer of difficulty for organizations that operate across borders, as they now require additional contractual clauses and measures in place to ensure data can transfer freely. Privacy program management vendor Proteus-Cyber offers a streamlined solution with the release of its Transfer Impact Assessment tool.

August 06, 2020 Twilio Breach and Cloud Security

By exploiting a five-year-old configuration error, a hacker was able to access Amazon’s S3 cloud storage buckets on which Twilio’s code was loaded. As a result, customers were able to unknowingly download the modified code for twenty-four hours.

Real Estate & Property Management

August 20, 2024 Is NICE Enlighten AI the Kiss of Death for Traditional Call Centers?

Discover how NICE Enlighten AI is transforming call centers. Say goodbye to traditional call centers and hello to the future of enterprise customer experience.

Sales & Service

August 20, 2024 Is NICE Enlighten AI the Kiss of Death for Traditional Call Centers?

Discover how NICE Enlighten AI is transforming call centers. Say goodbye to traditional call centers and hello to the future of enterprise customer experience.

June 14, 2024 Amazon Q Turns Citizen Developers Into James Bond

Amazon Q promises to be your coding assistant and provide a new path for "citizen developer" employees that want to craft their own apps to automate tasks in their workflow.

June 03, 2024 Amazon Bedrock Takes the Pain out of AI Agent Orchestration – Mostly

Amazon has been updating Bedrock with access to new LLMs, evaluation features, and customization capabilities, and the result offers a lot of value to organizations that want to get started on working with LLM capabilities in their applications and move quickly.

Supply Chain & Logistics

October 24, 2019 JDA Integrates Workforce and Warehouse Labor Management Software Functions to Deliver Value in the Warehouse

JDA’s Workforce Management and Warehouse Labor Management software functions are now offered in an integrated manner to drive productivity gains in the warehouse.

August 23, 2019 Offsetting the Cost of Car Ownership With Metromile and Turo

Many people are challenged by the economic constraints of car ownership. Rising vehicle prices, registration fees, automobile insurance, ongoing maintenance, fuel, and parking fees can bleed people dry. In response, technology companies are developing innovative ways to offset the costs.

July 23, 2019 Supply Chain Visibility and Global Trade Management Come Together With E2open and Amber Road

A powerful combination of supply chain visibility and global trade management is now available through E2open and its acquisition of Amber Road software.

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