Salesforce Authenticator

OTP Authentication

Ability to send users a one-time password (OTP) via SMS or call.

Biometrics Authentication

Use of Touch ID fingerprint verification, voice recognition or retina scanning that is used to authenticate user access.

Multi-Device Protection

The ability to support authentication on different devices such as mobile, tablet or desktops.

Browser Push Notifications

Ability to push the verification code to the browser to help in the authentication process.

Role-Based Multi-Factor Authentication

Ability to manage privileged accounts having access to sensitive data and reinforce security.

Email Authentication

Ability to send a verification link or code via email.

Dashboards, Analytics and Reporting

Includes historical & real-time dashboard visualizations, detailed & summary reporting, forecasting & easy data extraction for data analysis.

Role and User Management

Enable different levels of access and permissions based on role.

Hard Token Authentication

Use of a small hardware devices such as a key fob or card that generates a one-time password to authenticate.

Integration APIs

Ability of the software to interface with legacy and other third party applications.

Ease of Implementation

Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of IT Administration

This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Vendor Support

The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Business Value Created

Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Usability and Intuitiveness

End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Availability and Quality of Training

Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Quality of Features

Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Product Strategy and Rate of Improvement

Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Data Integration

Use this data to determine whether the product will cause headaches or make data integration easy.

Breadth of Features

Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Customization

Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.