Salesforce B2B Commerce Cloud Logo
Salesforce B2B Commerce Cloud Logo
Salesforce.com Inc

Salesforce B2B Commerce Cloud

8.1 /10
Category
Salesforce B2B Commerce Cloud
8.1 /10

What is Salesforce B2B Commerce Cloud?

Empower your customers with the same easy, consumer-like shopping experiences they enjoy in their personal life — anytime, anywhere, on any device. Simplify online buying with features specifically designed for B2B, including fast reorders, account hierarchies, contract pricing, custom catalogs, and more.

Company Details


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Awards & Recognition

Salesforce B2B Commerce Cloud won the following awards in the B2B eCommerce category

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Salesforce B2B Commerce Cloud Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Salesforce B2B Commerce Cloud.

88 Likeliness to Recommend

96 Plan to Renew

82 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

+90 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Salesforce B2B Commerce Cloud?

2% Negative
3% Neutral
95% Positive

Pros

  • Respectful
  • Trustworthy
  • Transparent
  • Saves Time

Feature Ratings

Average 83

Reporting and Analytics

88

Integrated Search

85

Shopping Cart Management

83

Order Management

83

Catalog Management

83

Payment Processing

82

Multi-Storefront

82

Multi-Language Support

82

Content Management

81

Guided Selling

81

ERP Integration

80

Vendor Capability Ratings

Average 81

Ease of Customization

86

Business Value Created

84

Availability and Quality of Training

84

Ease of Data Integration

83

Breadth of Features

82

Quality of Features

82

Usability and Intuitiveness

82

Product Strategy and Rate of Improvement

80

Ease of IT Administration

78

Ease of Implementation

78

Vendor Support

77

Salesforce B2B Commerce Cloud Reviews

Lehar A.

  • Role: Finance
  • Industry: Finance
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jul 2024

User-Friendly and solid features

Likeliness to Recommend

10 /10

What differentiates Salesforce B2B Commerce Cloud from other similar products?

As a cloud-based solution, Salesforce B2B Commerce Cloud scales easily with business growth and adapts to changing needs without requiring extensive on-premises infrastructure.

What is your favorite aspect of this product?

The ability to access a 360-degree view of customer interactions across Sales Cloud, Service Cloud, and Marketing Cloud enables a more cohesive and personalized customer experience.

What do you dislike most about this product?

Nothing at all. It clearly is a great software

What recommendations would you give to someone considering this product?

Determine how well Salesforce B2B Commerce Cloud will integrate with your current CRM, ERP, and other systems. Seamless integration with your existing technology stack can streamline operations and improve efficiency.

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Cons

  • Under Delivered
  • Slower Product Innovation

Brandon R H.

  • Role: Information Technology
  • Industry: Telecommunications
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2024

Building Collaboration: Integrating Salesforce CRM

Likeliness to Recommend

9 /10

What differentiates Salesforce B2B Commerce Cloud from other similar products?

B2B Commerce Cloud has sophisticated ordering capabilities. These capabilities, combined with CRM data, enable efficient and consumer-like buying experiences. Consumers are able to order from different locations and at different times, while companies enjoy optimized order management and fulfillment, resulting in seamless delivery visibility.

What is your favorite aspect of this product?

The cloud-based architecture of Salesforce makes it scalable and flexible, allowing companies to adapt to changing market conditions and customer needs. The integration with CRM systems empowers organizations to leverage the full potential of Salesforce's ecosystem, unlocking new revenue streams and driving automation.

What do you dislike most about this product?

Tailored experiences can be offered to each customer's unique needs with account-specific pricing, product catalogs, and promotions. The integration ensures accurate and transparent product information, pricing, and promotions. This fosters trust and loyalty among customers.

What recommendations would you give to someone considering this product?

By consolidating data from various sources, including marketing, sales, and service, businesses gain a comprehensive understanding of their customers' journeys. Businesses can improve customer satisfaction and loyalty by using a holistic approach to data analysis. This approach enables data-driven decision-making, targeted marketing campaigns, and proactive customer service initiatives. By streamlining operations and enhancing customer experiences, businesses can foster long-lasting, mutually beneficial relationships.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Sarah c.

  • Role: Information Technology
  • Industry: Retail
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2024

Requires large investment

Likeliness to Recommend

6 /10

What differentiates Salesforce B2B Commerce Cloud from other similar products?

Variety of features

What is your favorite aspect of this product?

Customization

What do you dislike most about this product?

Cost and implementation

What recommendations would you give to someone considering this product?

Requires considerable investment

Pros

  • Transparent
  • Helps Innovate
  • Continually Improving Product
  • Reliable

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