Salesforce.com Inc

Salesforce B2B Commerce Cloud

8.1 /10

What is Salesforce B2B Commerce Cloud?

Empower your customers with the same easy, consumer-like shopping experiences they enjoy in their personal life — anytime, anywhere, on any device. Simplify online buying with features specifically designed for B2B, including fast reorders, account hierarchies, contract pricing, custom catalogs, and more.

Company Details

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Awards & Recognition

Salesforce B2B Commerce Cloud won the following awards in the B2B eCommerce category

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7 Top Rated Capabilities

4 Top Rated Features

Latest Award, 2024

Service Experience
Product Impact

2023

2022 Data Quadrant Gold Medalist

2022

8 Top Rated Capabilities

3 Top Rated Features

2022

2022 Emotional Footprint Champion

2022

Strategy and Innovation
Service Experience
Product Impact

2022

2021 Data Quadrant Gold Medalist

2021

Salesforce B2B Commerce Cloud Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Salesforce B2B Commerce Cloud.

88 Likeliness to Recommend

96 Plan to Renew

82 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

+90 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Salesforce B2B Commerce Cloud?

2% Negative

3% Neutral

95% Positive

Pros

Respectful
Trustworthy
Transparent
Saves Time

Feature Ratings

Average 83

Reporting and Analytics

Integrated Search

Shopping Cart Management

Order Management

Catalog Management

Payment Processing

Multi-Storefront

Multi-Language Support

Content Management

Guided Selling

ERP Integration

Vendor Capability Ratings

Average 81

Ease of Customization

Business Value Created

Availability and Quality of Training

Ease of Data Integration

Breadth of Features

Quality of Features

Usability and Intuitiveness

Product Strategy and Rate of Improvement

Ease of IT Administration

Ease of Implementation

Vendor Support

Salesforce B2B Commerce Cloud Reviews

Lehar A.

Role: Finance
Industry: Finance
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jul 2024

User-Friendly and solid features

Likeliness to Recommend

10 /10

What differentiates Salesforce B2B Commerce Cloud from other similar products?

As a cloud-based solution, Salesforce B2B Commerce Cloud scales easily with business growth and adapts to changing needs without requiring extensive on-premises infrastructure.

What is your favorite aspect of this product?

The ability to access a 360-degree view of customer interactions across Sales Cloud, Service Cloud, and Marketing Cloud enables a more cohesive and personalized customer experience.

What do you dislike most about this product?

Nothing at all. It clearly is a great software

What recommendations would you give to someone considering this product?

Determine how well Salesforce B2B Commerce Cloud will integrate with your current CRM, ERP, and other systems. Seamless integration with your existing technology stack can streamline operations and improve efficiency.

Pros

Helps Innovate
Reliable
Performance Enhancing
Enables Productivity

Cons

Under Delivered
Slower Product Innovation

Brandon R H.

Role: Information Technology
Industry: Telecommunications
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Mar 2024

Building Collaboration: Integrating Salesforce CRM

Likeliness to Recommend

9 /10

What differentiates Salesforce B2B Commerce Cloud from other similar products?

B2B Commerce Cloud has sophisticated ordering capabilities. These capabilities, combined with CRM data, enable efficient and consumer-like buying experiences. Consumers are able to order from different locations and at different times, while companies enjoy optimized order management and fulfillment, resulting in seamless delivery visibility.

What is your favorite aspect of this product?

The cloud-based architecture of Salesforce makes it scalable and flexible, allowing companies to adapt to changing market conditions and customer needs. The integration with CRM systems empowers organizations to leverage the full potential of Salesforce's ecosystem, unlocking new revenue streams and driving automation.

What do you dislike most about this product?

Tailored experiences can be offered to each customer's unique needs with account-specific pricing, product catalogs, and promotions. The integration ensures accurate and transparent product information, pricing, and promotions. This fosters trust and loyalty among customers.

What recommendations would you give to someone considering this product?

By consolidating data from various sources, including marketing, sales, and service, businesses gain a comprehensive understanding of their customers' journeys. Businesses can improve customer satisfaction and loyalty by using a holistic approach to data analysis. This approach enables data-driven decision-making, targeted marketing campaigns, and proactive customer service initiatives. By streamlining operations and enhancing customer experiences, businesses can foster long-lasting, mutually beneficial relationships.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Sarah c.

Role: Information Technology
Industry: Retail
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Mar 2024

Requires large investment

Likeliness to Recommend

6 /10

What differentiates Salesforce B2B Commerce Cloud from other similar products?

Variety of features

What is your favorite aspect of this product?

Customization

What do you dislike most about this product?

Cost and implementation

What recommendations would you give to someone considering this product?

Requires considerable investment

Pros

Transparent
Helps Innovate
Continually Improving Product
Reliable

Salesforce B2B Commerce Cloud

What is Salesforce B2B Commerce Cloud?

Company Details

Need Assistance?

Awards & Recognition

2024 Emotional Footprint Champion

2023 Data Quadrant Gold Medalist

2023 Emotional Footprint Champion

2022 Data Quadrant Gold Medalist

2022 Emotional Footprint Champion

2021 Data Quadrant Gold Medalist

Salesforce B2B Commerce Cloud Ratings

88 Likeliness to Recommend

96 Plan to Renew

82 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+90 Net Emotional Footprint

How much do users love Salesforce B2B Commerce Cloud?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Reporting and Analytics The solution provides the ability to create metrics-driven dashboards and reports showing unique visitors, click-through, conversions, payments etc.

Integrated Search The solution provides robust product search functionality; search results can be ordered multiple ways.

Shopping Cart Management The solution provides robust functionality for shopping cart management (editable carts, saved carts, targeted offers in cart, cart discounting etc.)

Order Management Includes order entry, order processing, order tracking, and parts management.

Catalog Management Includes customizable shipping and payment options, product pricing, advanced catalog search, and navigation.

Payment Processing Includes credit card processing, debit card processing, and payment verification.

Multi-Storefront Enables businesses to launch and manage multiple different storefronts from a single platform.

Multi-Language Support Send or translate alerts in multiple languages.

Content Management Includes collaboration, check-in/check-out, and version control.

Guided Selling Determines the best products to offer based on sales rep's answers to product requirements, quantities, needs etc.

ERP Integration Ability to integrate with Enterprise Resource Planning software

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Salesforce B2B Commerce Cloud Reviews

Lehar A.

User-Friendly and solid features

Likeliness to Recommend

Pros

Cons

Brandon R H.

Building Collaboration: Integrating Salesforce CRM

Likeliness to Recommend

Pros

Sarah c.

Requires large investment

Likeliness to Recommend

Pros

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1
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Feature Ratings

Reporting and Analytics

Integrated Search

Shopping Cart Management

Order Management

Catalog Management

Payment Processing

Multi-Storefront

Multi-Language Support

Content Management

Guided Selling

ERP Integration

Vendor Capability Ratings

Ease of Customization

Business Value Created

Availability and Quality of Training

Ease of Data Integration

Breadth of Features

Quality of Features

Usability and Intuitiveness

Product Strategy and Rate of Improvement

Ease of IT Administration

Ease of Implementation

Vendor Support