Salesforce Chatter Logo
Salesforce Chatter Logo
Salesforce.com Inc

Salesforce Chatter

8.1 /10
Category
Salesforce Chatter
8.1 /10

What is Salesforce Chatter?

Connect every employee with files, data, and experts — anywhere, anytime. With Chatter, connect, engage, and motivate employees to work efficiently regardless of their role or location. Collaborate on sales opportunities, service cases, campaigns, and projects with embedded apps and custom actions.

Company Details


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Awards & Recognition

Salesforce Chatter won the following awards in the Business Instant Messaging - Midmarket category

Salesforce Chatter Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Salesforce Chatter.

84 Likeliness to Recommend

96 Plan to Renew

82 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Salesforce Chatter?

4% Negative
6% Neutral
90% Positive

Pros

  • Transparent
  • Generous Negotitation
  • Includes Product Enhancements
  • Helps Innovate

Feature Ratings

Average 84

Granular Access Management

86

File Sharing Collaboration

86

Document Collaboration

86

Instant Messaging

85

Integration With Productivity Tools

85

Screen Sharing

84

Task Management

83

Notifications

83

Search

82

Cross Platform Support

81

Voice and Video Collaboration

79

Vendor Capability Ratings

Average 82

Ease of Data Integration

86

Ease of Customization

86

Quality of Features

85

Business Value Created

85

Ease of Implementation

84

Breadth of Features

83

Ease of IT Administration

82

Product Strategy and Rate of Improvement

82

Availability and Quality of Training

80

Usability and Intuitiveness

80

Vendor Support

79

Salesforce Chatter Reviews

Mayur C.

  • Role: Finance
  • Industry: Education
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted May 2024

Very easy to use and integrated on the Sales CRM

Likeliness to Recommend

8 /10

What differentiates Salesforce Chatter from other similar products?

Its inclusive nature makes it an excellent medium for expanding social circle. Excellent tool for remote employees.

What is your favorite aspect of this product?

Group and collaboration key features are outstanding.

What do you dislike most about this product?

Cannot use this outside of the CRM environment

What recommendations would you give to someone considering this product?

The app is free if you already have a Salesforce account but If you don't it is charged. Can be made free for wider reach

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Santosh P.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2024

Best tool to communicate with team.

Likeliness to Recommend

9 /10

What differentiates Salesforce Chatter from other similar products?

Salesforce chatter Ui experience is better compared to other similar products, and it is lightweight.

What is your favorite aspect of this product?

We can share the important data with our team members and can communicate with them can share files as well which builds the interaction in a best possible way.

What do you dislike most about this product?

Nothing at the moment everything looks good.

What recommendations would you give to someone considering this product?

Salesforce is a dominating in CRM tool so they are good in technology, so can go with this product.

Pros

  • Reliable
  • Enables Productivity
  • Unique Features
  • Caring

Somasundaram A.

  • Role: Industry Specific Role
  • Industry: Electronics
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Oct 2023

Intuitive and user friendly interface

Likeliness to Recommend

10 /10

What differentiates Salesforce Chatter from other similar products?

It enables quick communication and user friendly. Highly recommended

What is your favorite aspect of this product?

Easy to communicate and much easier post like other social media products

What do you dislike most about this product?

Notifications would be one and team might work on developing the notification sent to user

What recommendations would you give to someone considering this product?

It is a user friendly product and does not require much training. Highly recommended

Pros

  • Enables Productivity
  • Trustworthy
  • Unique Features
  • Inspires Innovation

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