Salesforce Field Service Logo
Salesforce Field Service Logo
Salesforce.com Inc

Salesforce Field Service

7.5 /10
Category
Salesforce Field Service
7.5 /10

What is Salesforce Field Service?

Salesforce Field Service Software empowers your employees to deliver intelligent and connected service in the field. Field Service Software helps you: Improve first-visit resolution with Field Service; Boost employee productivity in the field; Automate appointment scheduling; Manage agents, dispatchers, and mobile workers; Get real-time visibility into all operations; Optimize mobile workforce allocation; and Keep customers updated at every step of the way.

Company Details


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Awards & Recognition

Salesforce Field Service won the following awards in the Field Service Management category

Salesforce Field Service Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Salesforce Field Service.

81 Likeliness to Recommend

76 Plan to Renew

1
Since last award

75 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

+83 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Salesforce Field Service?

8% Negative
4% Neutral
88% Positive

Pros

  • Inspires Innovation
  • Respectful
  • Helps Innovate
  • Performance Enhancing

Feature Ratings

Average 84

Field Service Workflow Management

87

Dashboards, Analytics and Reporting

86

Dispatch Management

84

Field Service Knowledge Management

84

Service Scheduling

84

Application Integration

80

Online Booking

77

Mobile App

77

Field Sales Enablement

76

Quotes and Estimates

75

GPS Tracking

73

Vendor Capability Ratings

Average 76

Business Value Created

82

Ease of Data Integration

81

Quality of Features

79

Ease of Customization

77

Vendor Support

75

Breadth of Features

75

Ease of Implementation

74

Availability and Quality of Training

74

Usability and Intuitiveness

74

Ease of IT Administration

73

Product Strategy and Rate of Improvement

70

Salesforce Field Service Reviews

Amrithasri M.

  • Role: Operations
  • Industry: Engineering
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Apr 2024

All in One platform for Service Management

Likeliness to Recommend

10 /10

What differentiates Salesforce Field Service from other similar products?

One stop solution where we can do entire process of service like registering the complaint till delivery of product after service gets over.

What is your favorite aspect of this product?

As it is one line platform easy to get all the information about the vehicle since it get booked and also till the service history. Invoice generating is very simple. Job card creation and addition of spares become easier and thus increases the productivity. It is just impressive go for it.

What do you dislike most about this product?

More training videos are required as it was different to learn in the beginning.

What recommendations would you give to someone considering this product?

Simple steps and all together in one application thus it saves cost and time.Works great in improving service and productivity.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Shelby G.

  • Role: Operations
  • Industry: Healthcare
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Feb 2024

Salesforce Fair Review

Likeliness to Recommend

9 /10

What differentiates Salesforce Field Service from other similar products?

The layout is great. It has been a brilliant product to role out for service based roles. Work order allocation and creation is easy, I have been able to train multiple members of staff in this very easily.

What is your favorite aspect of this product?

The dispatch console is brilliant

What do you dislike most about this product?

The customisation is a nightmare

What recommendations would you give to someone considering this product?

Perhaps get the Quote for salesforce to support you with the transition

Pros

  • Reliable
  • Saves Time
  • Friendly Negotiation
  • Appreciates Incumbent Status

Pranav P.

  • Role: Industry Specific Role
  • Industry: Finance
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Feb 2024

easy use and perfect for users

Likeliness to Recommend

4 /10

What differentiates Salesforce Field Service from other similar products?

its keep tracking of inventry databases and customer communications

What is your favorite aspect of this product?

everything was goodly organized

What do you dislike most about this product?

AI need to be improved

What recommendations would you give to someone considering this product?

its have nice compliance and reporting which made things easier

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Enables Productivity

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