SAP

SAP Commerce Cloud

8.4 /10

What is SAP Commerce Cloud?

SAP Commerce Cloud is a comprehensive commerce platform that includes product content management, experience management, personalization and order management. It is flexible, offering an agility layer so you can innovate and test, and then implement with confidence. We support any go-to-market model, from B2C, B2B, to B2B2C, and our accelerators package unique industry-specific capabilities for a variety of verticals. Additionally, SAP Commerce Cloud includes many prebuilt integrations to SAP core business systems and other solutions within the SAP Customer Experience portfolio.

Company Details

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Awards & Recognition

SAP Commerce Cloud won the following awards in the B2C eCommerce category

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6 Top Rated Capabilities

3 Top Rated Features

Latest Award, 2024

1 Top Rated Capabilities

2 Top Rated Features

2023

1 Top Rated Capabilities

4 Top Rated Features

2022

SAP Commerce Cloud Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on SAP Commerce Cloud.

88 Likeliness to Recommend

93 Plan to Renew

3
Since last award

80 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love SAP Commerce Cloud?

2% Negative

4% Neutral

94% Positive

Pros

Trustworthy
Caring
Fair
Respectful

Feature Ratings

Average 80

Payment Processing

Catalog Management

Order Portal

Integrated Search

Order Management

Reporting and Analytics

Content Localization

Content Management

Predictive Recommendations

Microsite Management

Retargeting Capabilities

Vendor Capability Ratings

Average 79

Quality of Features

Ease of Customization

Ease of Data Integration

Breadth of Features

Availability and Quality of Training

Ease of Implementation

Vendor Support

Ease of IT Administration

Product Strategy and Rate of Improvement

Business Value Created

Usability and Intuitiveness

Also Featured in...

B2B eCommerce

Score 8.4

View SAP Commerce Cloud in this category (opens in a new tab)

SAP Commerce Cloud Reviews

Lehar A.

Role: Finance
Industry: Finance
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jul 2024

Amazing features

Likeliness to Recommend

10 /10

What differentiates SAP Commerce Cloud from other similar products?

Its simplicity and ease of use and the way I can easily see all the features on the top

What is your favorite aspect of this product?

It is so easy to use and is very extensive

What do you dislike most about this product?

Nopthing at all

What recommendations would you give to someone considering this product?

I am absolutely happy with the product

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Sarah c.

Role: Information Technology
Industry: Manufacturing
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jul 2024

Great ability to customize and build new features

Likeliness to Recommend

7 /10

What differentiates SAP Commerce Cloud from other similar products?

Integrations and customization

What is your favorite aspect of this product?

Ability to custom build new features

What do you dislike most about this product?

Cost of implementation and ongoing costs

What recommendations would you give to someone considering this product?

Understand the needs and what you are paying for

Pros

Security Protects
Helps Innovate
Continually Improving Product
Reliable

Trapti S.

Role: Human Resources
Industry: Other
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Mar 2024

SAP a complete solution

Likeliness to Recommend

8 /10

What differentiates SAP Commerce Cloud from other similar products?

It's easy to use and implement without any hurdles , additionally provides training also.

What is your favorite aspect of this product?

Integrity, ease of use , multiple functions available.

What do you dislike most about this product?

It's pricing is too high.

What recommendations would you give to someone considering this product?

Strongly recommend to use for ease of use

Pros

Helps Innovate
Reliable
Trustworthy
Saves Time

SAP Commerce Cloud

What is SAP Commerce Cloud?

Company Details

Need Assistance?

Awards & Recognition

SAP Commerce Cloud Ratings

88 Likeliness to Recommend

93 Plan to Renew

3 Since last award

80 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+92 Net Emotional Footprint

How much do users love SAP Commerce Cloud?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Payment Processing Includes credit card processing, debit card processing, and payment verification.

Catalog Management Includes customizable shipping and payment options, product pricing, advanced catalog search, and navigation.

Order Portal Provides the ability for customers to log in to the portal to make purchases, view transactions and invoices, and make payments

Integrated Search The solution provides robust product search functionality; search results can be ordered multiple ways.

Order Management Includes order entry, order processing, order tracking, and parts management.

Reporting and Analytics The solution provides the ability to create metrics-driven dashboards and reports showing unique visitors, click-through, conversions, payments etc.

Content Localization The solution provides support for multiple languages and currencies.

Content Management Includes collaboration, check-in/check-out, and version control.

Predictive Recommendations The solution provides the ability to provide targeted product recommendations and offers to customers based on multiple data sources.

Microsite Management The solution provides the ability to create and deploy targeted product microsites, and the ability to optimize microsites for search engines.

Retargeting Capabilities The solution provides the ability to surface targeted offers based on attributes such as cart abandonment or external triggers (i.e. from a CRM).

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Also Featured in...

B2B eCommerce

SAP Commerce Cloud Reviews

Lehar A.

Amazing features

Likeliness to Recommend

Pros

Sarah c.

Great ability to customize and build new features

Likeliness to Recommend

Pros

Trapti S.

SAP a complete solution

Likeliness to Recommend

Pros

Most Popular SAP Commerce Cloud Comparisons

Adobe Commerce

Shopify Plus

Shopify

WooCommerce

Square eCommerce

Salesforce B2C Commerce Cloud

3
Since last award

Feature Ratings

Payment Processing

Catalog Management

Order Portal

Integrated Search

Order Management

Reporting and Analytics

Content Localization

Content Management

Predictive Recommendations

Microsite Management

Retargeting Capabilities

Vendor Capability Ratings

Quality of Features

Ease of Customization

Ease of Data Integration

Breadth of Features

Availability and Quality of Training

Ease of Implementation

Vendor Support

Ease of IT Administration

Product Strategy and Rate of Improvement

Business Value Created

Usability and Intuitiveness