ServiceNow GRC
7.3 /10

What is ServiceNow GRC?

ServiceNow GRC harnesses the ServiceNow service management platform to enhance visibility and orchestrate cross‑functional GRC processes, detect and assess risks in real time, streamline and operationalize compliance controls, and accelerate the mean time to mitigate risks.

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Awards & Recognition

ServiceNow GRC won the following awards in the Governance, Risk and Compliance category

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ServiceNow GRC Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on ServiceNow GRC.

85 Likeliness to Recommend

1
Since last award

98 Plan to Renew

77 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

+84 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love ServiceNow GRC?

0% Negative
7% Neutral
93% Positive

Pros

  • Helps Innovate
  • Enables Productivity
  • Fair
  • Performance Enhancing

Feature Ratings

Average 78

Workflow Management

83

Incident Management and Remediation

81

Threat and Vulnerability

79

Policy Management

79

Audit and Compliance Management

78

Risk Management

78

Reporting and Dashboards

77

Asset Management

76

Vendor Management

75

Vendor Capability Ratings

Average 77

Ease of IT Administration

83

Ease of Data Integration

80

Ease of Customization

80

Ease of Implementation

79

Availability and Quality of Training

78

Breadth of Features

77

Quality of Features

77

Business Value Created

76

Product Strategy and Rate of Improvement

75

Usability and Intuitiveness

73

Vendor Support

71

ServiceNow GRC Reviews

Lokesh P.

  • Role: Consultant
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Aug 2024

Loaded with features, but average product support.

Likeliness to Recommend

10 /10

What differentiates ServiceNow GRC from other similar products?

It’s ability to automate tasks like email notifications or schedule jobs.

What is your favorite aspect of this product?

Easy setting up of processes which does not require extensive coding

What do you dislike most about this product?

It’s customer support when a high ticket is raised is extremely poor.

What recommendations would you give to someone considering this product?

Reliable product although a bit expensive.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Performance Enhancing
  • Enables Productivity

Cons

  • Less Transparent

Naveen K.

  • Role: Operations
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Jun 2024

It is fantastic product and easy to use.

Likeliness to Recommend

10 /10

What differentiates ServiceNow GRC from other similar products?

ServiceNow GRC sets itself apart with its robust integration capabilities, user-friendly interface, and extensive automation features, streamlining risk and compliance management processes for organizations.

What is your favorite aspect of this product?

My favorite aspect of ServiceNow GRC is its intuitive interface and extensive automation features, which greatly streamline risk and compliance management tasks.

What do you dislike most about this product?

There is nothing to dislike about this this product, but it is its relatively high learning curve for customization and configuration, which may require significant time and effort to master.

What recommendations would you give to someone considering this product?

For those considering ServiceNow GRC, I recommend investing time in thorough training and familiarizing yourself with its customization options to maximize its potential. Additionally, leverage its automation features to streamline processes and enhance efficiency.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Role: Information Technology
  • Industry: Communications
  • Involvement: End User of Application
Validated Review
Anonymous Reviewer

Submitted Sep 2023

Try it then believe me

Likeliness to Recommend

10 /10

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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