ServiceNow

ServiceNow IT Operations Management

8.1 /10

What is ServiceNow IT Operations Management?

Move IT operations from a reactive team to one that works intelligently for the business. Gain visibility across infrastructure and apps, maintain service health, and optimize cloud delivery and spend. Deliver high-performance business services with visibility and AIOps.

Company Details

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ServiceNow IT Operations Management Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on ServiceNow IT Operations Management.

91 Likeliness to Recommend

1
Since last award

95 Plan to Renew

87 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love ServiceNow IT Operations Management?

5% Negative

3% Neutral

92% Positive

Pros

Performance Enhancing
Respectful
Generous Negotitation
Enables Productivity

Feature Ratings

Average 83

Access Rights Management

Applications Monitoring

Deployment Model

Centralized Dashboard

Network Configuration Management

Patching Automation

Server Performance Monitoring

Network Performance Management

Automated Remediation

Auto-Discovery

Cloud Monitoring

Vendor Capability Ratings

Average 83

Ease of IT Administration

Quality of Features

Business Value Created

Breadth of Features

Ease of Customization

Vendor Support

Availability and Quality of Training

Product Strategy and Rate of Improvement

Ease of Data Integration

Ease of Implementation

Usability and Intuitiveness

Also Featured in...

AIOps

Score 7.6

View ServiceNow IT Operations Management in this category (opens in a new tab)

ServiceNow IT Operations Management Reviews

Het P.

Role: Information Technology
Industry: Technology
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Jul 2024

Functionality is superb,just need more integration

Likeliness to Recommend

10 /10

What differentiates ServiceNow IT Operations Management from other similar products?

User Interface is very nice and easy to use/understand for daily users

What is your favorite aspect of this product?

Cases/incidents track of records

What do you dislike most about this product?

Lack of integration with different tools in order to add some more conveniency.

What recommendations would you give to someone considering this product?

Must buy product for every organizations who are having customer facing.

Pros

Helps Innovate
Continually Improving Product
Enables Productivity
Efficient Service

Vinod K.

Role: Information Technology
Industry: Technology
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Mar 2024

Best Ticketing tool in the industry

Likeliness to Recommend

10 /10

What differentiates ServiceNow IT Operations Management from other similar products?

-Easy dashboard -Easy implement -customize according to our wish -cost effective

What is your favorite aspect of this product?

-All in one dashboard

What do you dislike most about this product?

Nothing so far

What recommendations would you give to someone considering this product?

Yes sure, best ticketing tool in the industry, without second option go for this

Pros

Helps Innovate
Continually Improving Product
Performance Enhancing
Trustworthy

Fabian H.

Role: Sales Marketing
Industry: Technology
Involvement: Initial Implementation

Validated Review

Verified Reviewer

Submitted Nov 2023

Complex, rich in features and worth the money

Likeliness to Recommend

7 /10

What differentiates ServiceNow IT Operations Management from other similar products?

S‘Nows ITOPs Mgmt has a destination set of features that is quite unique in the market, as far as by my observations

What is your favorite aspect of this product?

The product offers exactly what we needed

What do you dislike most about this product?

The implementation and administration require highly skilled, rare and with that very expensive people

What recommendations would you give to someone considering this product?

Check if you can build and qualify your team upfront the project

Pros

Friendly Negotiation
Security Protects
Performance Enhancing
Enables Productivity

Cons

Less Effective Service
Less Inspiring
Less Caring

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ServiceNow IT Operations Management

What is ServiceNow IT Operations Management?

Company Details

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Awards & Recognition

ServiceNow IT Operations Management Ratings

91 Likeliness to Recommend

1 Since last award

95 Plan to Renew

87 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+92 Net Emotional Footprint

How much do users love ServiceNow IT Operations Management?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Access Rights Management Ability to track and manage user access of sensitive data and systems

Applications Monitoring Monitor applications and associated infrastructure, including databases, middleware, and messaging components.

Deployment Model Deployment model(s), e.g. on-premise, cloud, hybrid, suit business needs

Centralized Dashboard Summarize the overall status of your data center, including alerts, performance, and capacity.

Network Configuration Management Provide configuration change tracking, configuration backup scheduling, and compliance monitoring for defined standards.

Patching Automation The automated deployment and installation of server patches

Server Performance Monitoring Monitor and report server performance (e.g., memory, CPU, and disk utilization).

Network Performance Management Includes network performance analysis, bandwidth monitoring, and capacity planning.

Automated Remediation Automate remediation of alerts due to exceeding defined thresholds e.g. trigger scripts to address low disk space alerts.

Auto-Discovery Automate discovery of systems and assets on your network.

Cloud Monitoring Monitor SaaS, IaaS, and PaaS deployments (e.g., metrics such as throughput, latency, and failed requests).

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Also Featured in...

AIOps

ServiceNow IT Operations Management Reviews

Het P.

Functionality is superb,just need more integration

Likeliness to Recommend

Pros

Vinod K.

Best Ticketing tool in the industry

Likeliness to Recommend

Pros

Fabian H.

Complex, rich in features and worth the money

Likeliness to Recommend

Pros

Cons

Most Popular ServiceNow IT Operations Management Comparisons

Oracle Enterprise Manager

AWS Systems Manager

Microsoft System Center

Datadog

Kaseya VSA

IBM Power Systems

1
Since last award

1
Since last award

Feature Ratings

Access Rights Management

Applications Monitoring

Deployment Model

Centralized Dashboard

Network Configuration Management

Patching Automation

Server Performance Monitoring

Network Performance Management

Automated Remediation

Auto-Discovery

Cloud Monitoring

Vendor Capability Ratings

Ease of IT Administration

Quality of Features

Business Value Created

Breadth of Features

Ease of Customization

Vendor Support

Availability and Quality of Training

Product Strategy and Rate of Improvement

Ease of Data Integration

Ease of Implementation

Usability and Intuitiveness