ServiceNow IT Operations Management Logo
ServiceNow IT Operations Management Logo
ServiceNow

ServiceNow IT Operations Management

8.1 /10
Category
ServiceNow IT Operations Management
8.1 /10

What is ServiceNow IT Operations Management?

Move IT operations from a reactive team to one that works intelligently for the business. Gain visibility across infrastructure and apps, maintain service health, and optimize cloud delivery and spend. Deliver high-performance business services with visibility and AIOps.

Company Details


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Awards & Recognition

ServiceNow IT Operations Management won the following awards in the Systems Management category

ServiceNow IT Operations Management Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on ServiceNow IT Operations Management.

91 Likeliness to Recommend

1
Since last award

95 Plan to Renew

87 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love ServiceNow IT Operations Management?

5% Negative
3% Neutral
92% Positive

Pros

  • Performance Enhancing
  • Respectful
  • Generous Negotitation
  • Enables Productivity

Feature Ratings

Average 83

Access Rights Management

88

Applications Monitoring

87

Deployment Model

86

Centralized Dashboard

86

Network Configuration Management

86

Patching Automation

84

Server Performance Monitoring

84

Network Performance Management

83

Automated Remediation

83

Auto-Discovery

82

Cloud Monitoring

82

Vendor Capability Ratings

Average 83

Ease of IT Administration

87

Quality of Features

87

Business Value Created

85

Breadth of Features

85

Ease of Customization

84

Vendor Support

83

Availability and Quality of Training

82

Product Strategy and Rate of Improvement

82

Ease of Data Integration

82

Ease of Implementation

76

Usability and Intuitiveness

75

ServiceNow IT Operations Management Reviews

Het P.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Jul 2024

Functionality is superb,just need more integration

Likeliness to Recommend

10 /10

What differentiates ServiceNow IT Operations Management from other similar products?

User Interface is very nice and easy to use/understand for daily users

What is your favorite aspect of this product?

Cases/incidents track of records

What do you dislike most about this product?

Lack of integration with different tools in order to add some more conveniency.

What recommendations would you give to someone considering this product?

Must buy product for every organizations who are having customer facing.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Enables Productivity
  • Efficient Service

Vinod K.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Mar 2024

Best Ticketing tool in the industry

Likeliness to Recommend

10 /10

What differentiates ServiceNow IT Operations Management from other similar products?

-Easy dashboard -Easy implement -customize according to our wish -cost effective

What is your favorite aspect of this product?

-All in one dashboard

What do you dislike most about this product?

Nothing so far

What recommendations would you give to someone considering this product?

Yes sure, best ticketing tool in the industry, without second option go for this

Pros

  • Helps Innovate
  • Continually Improving Product
  • Performance Enhancing
  • Trustworthy

Fabian H.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: Initial Implementation
Validated Review
Verified Reviewer

Submitted Nov 2023

Complex, rich in features and worth the money

Likeliness to Recommend

7 /10

What differentiates ServiceNow IT Operations Management from other similar products?

S‘Nows ITOPs Mgmt has a destination set of features that is quite unique in the market, as far as by my observations

What is your favorite aspect of this product?

The product offers exactly what we needed

What do you dislike most about this product?

The implementation and administration require highly skilled, rare and with that very expensive people

What recommendations would you give to someone considering this product?

Check if you can build and qualify your team upfront the project

Pros

  • Friendly Negotiation
  • Security Protects
  • Performance Enhancing
  • Enables Productivity

Cons

  • Less Effective Service
  • Less Inspiring
  • Less Caring

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