ServiceNow Software Asset Management

What differentiates ServiceNow Software Asset Management from other similar products?

Rapidly growing Software Asset Management solutions for medium/big size organizations. Competitors at ServiceNow have a lot more to offer in the software asset management space as of today, but... ServiceNow is doing a lot to address the functionality gap between the tools. With each release, ServiceNow adds new features e.g. enhanced Windows Server licensing based on the recently introduced changes by Microsoft, improved entitlement management modules and much more. Implementation of the tool can be quite a challenge - getting it up and running requires significant effort and expertise. Highly recommended tool.

What is your favorite aspect of this product?

Additional feature like license spend detection, license workbench, and all in one tool to manage SAM landscape along with ITSM process.

What do you dislike most about this product?

Software and Hardware Discovery.

What recommendations would you give to someone considering this product?

All features are available to help you achieve your SAM goals. It also provides a visually intuitive and insightful platform to gain insight into your subscriptions. It's a great tool for business process, you could automate tasks across several domains such as your customer service, your security, IT etc. It's sync is mail is perfect for the updates in real time and generation of reports is another feature which is really helpful for daily operations. Overall its cost effective SAM solution tool.

What differentiates ServiceNow Software Asset Management from other similar products?

In my personal opinion and usage, I see the features and functionality are immensely benefiting to an IT team or organization. As part of my project & teams we use SNOW every now and then to record Incidents and use it effectively. I think the main key difference is the User Interface and how it can easily be embedded into the lives of every IT personnel.

What is your favorite aspect of this product?

To manage my work on day to day basis it works like a charm and whatever makes my job easy, I love those applications.

What do you dislike most about this product?

Well, I would say nothing so far that I have to complain about this product. It has been terrific since I have been using this application.

What recommendations would you give to someone considering this product?

If you want to make your complex management of Incidents raised in a software team, this would be the best solution there is in the market.

What differentiates ServiceNow Software Asset Management from other similar products?

ServiceNow has good ticket management features comparing to other tool, it looks to be a best fit for a bigger client organisation. Email update to the work notes & customer visible and team queue concept is effective here. 3 strike concept self manages the closure of ticket which is impressing comparing to other tools.

What is your favorite aspect of this product?

Good UI for end user and backend. easy to learn and guide others, Highly powerful dashboard and customising query option to retrieve the desire information from the tables.

What do you dislike most about this product?

UI can be much more improvised, as some components in the tool are not fit for that UI. Appreciated that It has many features (over than what is required) listed in the web UI, but having lot of options confuses the users sometime in what to use and how to use it.

What recommendations would you give to someone considering this product?

It should have an option to limit the options in backend for team in each queue. so that team can use the required options in the ServiceNow effectively. UI needs to be minimised and UX can be improvised by considering the above sentence. Option to manage the states of the ticket by an email should be available. Having some quick option (like: send out an acknowledgment to user) in the body of the email which we get while ticket been assigned to our queue.