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ServiceTitan Logo
ServiceTitan

ServiceTitan

7.6 /10
Category
ServiceTitan
7.6 /10

What is ServiceTitan?

ServiceTitan is an all-in-one software for commercial and residential HVAC, plumbing, electrical, and other field service businesses.

Company Details


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Awards & Recognition

ServiceTitan won the following awards in the Field Service Management category

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ServiceTitan Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on ServiceTitan.

87 Likeliness to Recommend

94 Plan to Renew

1
Since last award

78 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

+78 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love ServiceTitan?

4% Negative
6% Neutral
90% Positive

Pros

  • Respectful
  • Friendly Negotiation
  • Transparent
  • Security Protects

Feature Ratings

Average 83

Dispatch Management

90

Service Scheduling

85

Dashboards, Analytics and Reporting

85

Billing and Invoice Management

80

Field Service Knowledge Management

80

Field Service Workflow Management

80

GPS Tracking

79

Mobile App

78

Field Sales Enablement

78

Quotes and Estimates

77

Online Booking

72

Vendor Capability Ratings

Average 77

Business Value Created

89

Ease of IT Administration

83

Ease of Implementation

82

Usability and Intuitiveness

82

Breadth of Features

81

Ease of Customization

79

Ease of Data Integration

77

Quality of Features

74

Product Strategy and Rate of Improvement

72

Availability and Quality of Training

72

Vendor Support

70

ServiceTitan Reviews

Faisal S.

  • Role: Sales Marketing
  • Industry: Healthcare
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Nov 2023

Real Beauty of Services Solution

Likeliness to Recommend

6 /10

What differentiates ServiceTitan from other similar products?

As far my opinion it's Comprehensiveness and Ease of use are different from other solutions

What is your favorite aspect of this product?

Service Titan's scheduling tool allows businesses to schedule appointments, assign jobs to technicians, and track their progress in real time. This can help businesses improve their efficiency and avoid overbooking

What do you dislike most about this product?

Vendor lock-in as Once a business has implemented Service Titan, it may be difficult to switch to another solution.

What recommendations would you give to someone considering this product?

if you are looking for better services solution then Take advantage of Service Titan's integrations

Pros

  • Efficient Service
  • Respectful
  • Transparent
  • Helps Innovate

Angela Z.

  • Role: Operations
  • Industry: Construction
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Oct 2023

Easy to use software

Likeliness to Recommend

10 /10

What differentiates ServiceTitan from other similar products?

Training is easy and product is flexiable

What is your favorite aspect of this product?

Support offered

What do you dislike most about this product?

Cost effective

What recommendations would you give to someone considering this product?

Worth the money

Pros

  • Continually Improving Product
  • Effective Service
  • Acts with Integrity
  • Helps Innovate

Benjamin H.

  • Role: Information Technology
  • Industry: Other
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Oct 2023

The base product is great. Features need work.

Likeliness to Recommend

7 /10

What differentiates ServiceTitan from other similar products?

Brand recognition.

What is your favorite aspect of this product?

Friendly customer satisfaction team. The base functionality works out of the box well.

What do you dislike most about this product?

The inability to easily integrate with outside systems. The lack of advanced features or a clear path on the roadmap to when new features will be released.

What recommendations would you give to someone considering this product?

If you need a base CRM system, this works amazing. However, if you need to integrate with other systems or use non standard functions, you will find it difficult to proceed.

Pros

  • Respectful
  • Security Protects
  • Client Friendly Policies
  • Generous Negotitation

Cons

  • Less Efficient Service
  • Less Effective Service
  • Under Delivered

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