Square Payments Logo
Square Payments Logo
Square, Inc.

Square Payments

7.9 /10
Category
Square Payments
7.9 /10

What is Square Payments?

Whether you’re selling in person or online, Square can help you take all kinds of payments quickly and securely

Company Details


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Awards & Recognition

Square Payments won the following awards in the Payment Processing category

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Square Payments Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Square Payments.

87 Likeliness to Recommend

2
Since last award

90 Plan to Renew

3
Since last award

85 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

+83 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Square Payments?

8% Negative
6% Neutral
86% Positive

Pros

  • Respectful
  • Security Protects
  • Trustworthy
  • Caring

Feature Ratings

Average 84

Credit Card Processing

91

Recurring Payments

86

Security

84

Mobile Payments

84

POS Integration

83

Reporting Analytics

83

Digital Wallet Integration

82

POS Verification

82

E-Commerce Integration

81

Multi Currency

78

Customer Support

78

Vendor Capability Ratings

Average 81

Business Value Created

84

Ease of Customization

84

Ease of Implementation

83

Quality of Features

82

Ease of Data Integration

82

Usability and Intuitiveness

82

Availability and Quality of Training

81

Ease of IT Administration

81

Breadth of Features

79

Product Strategy and Rate of Improvement

77

Vendor Support

74

Square Payments Reviews

Gavin P.

  • Role: C-Level
  • Industry: Gaming and Hospitality
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Jun 2024

Stable product, poor support and lacking API data

Likeliness to Recommend

6 /10

What differentiates Square Payments from other similar products?

Flat rate for all card types.

What is your favorite aspect of this product?

Easy to use interface

What do you dislike most about this product?

Cannot access a detailed payment log of the payments made via API.

What recommendations would you give to someone considering this product?

Good for POS retail, not so good for international e commerce.

Pros

  • Respectful
  • Security Protects
  • Trustworthy
  • Efficient Service

Cons

  • Inhibits Innovation
  • Commodity Features
  • Less Effective Service

Derek L.

  • Role: Finance
  • Industry: Retail
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jun 2024

Square is incredibly easy to use!

Likeliness to Recommend

8 /10

What differentiates Square Payments from other similar products?

Square is by far the easiest payment processor I have used.

What is your favorite aspect of this product?

Square is incredibly intuitive and easy to use.

What do you dislike most about this product?

I think the reporting could be better.

What recommendations would you give to someone considering this product?

Go for it, I have not found anything better for processing mobile payments.

Pros

  • Reliable
  • Performance Enhancing
  • Respectful
  • Helps Innovate

Jack H.

  • Role: Operations
  • Industry: Manufacturing
  • Involvement: Vendor Management and Renewal
Validated Review
Verified Reviewer

Submitted Feb 2024

Payments Made Simple !!

Likeliness to Recommend

10 /10

What differentiates Square Payments from other similar products?

From other payment platforms i have used, Square offers a minimalist approach to taking payments from clients whilst retaining all the key relevant features needed, where as other platforms are often difficult to navigate and cluttered

What is your favorite aspect of this product?

My favourite aspect would be the ability to take payments instantly, we are a garage equipment company and have engineers on site across the country this allows is to take instantaneous payments without the need of bank transfers and other lengthy delays with traditional payment methods

What do you dislike most about this product?

There is not much to dislike about the product, the only thing i do not like is if you wish to send a payment link it has to be done via a mobile phone number rather than a email

What recommendations would you give to someone considering this product?

I would advise anybody exploring a new payment platform to give Square a try, it is easy to use, adds value to your business and the customer support is second to none

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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