SurveySparrow Inc

SurveySparrow

8.4 /10

What is SurveySparrow?

SurveySparrow is an end to end Conversational Experience Management Platform that helps you get a 40% better response rate.

Company Details

Need Assistance?

We're here to help you with understanding our reports and the data inside to help you make decisions.

Get Assistance

Awards & Recognition

SurveySparrow won the following awards in the Survey Software category

Filter By

5 Top Rated Capabilities

7 Top Rated Features

2023

2022 Data Quadrant Gold Medalist

2022

5 Top Rated Capabilities

8 Top Rated Features

2022

2022 Emotional Footprint Champion

2022

Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

2022

2021 Data Quadrant Gold Medalist

2021

SurveySparrow Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on SurveySparrow.

90 Likeliness to Recommend

93 Plan to Renew

85 Satisfaction of Cost Relative to Value

{y}

{name}

Emotional Footprint Overview

+97 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love SurveySparrow?

0% Negative

7% Neutral

93% Positive

Pros

Trustworthy
Unique Features
Saves Time
Client Friendly Policies

Feature Ratings

Average 88

Questionnaire Design/Survey Builder

Customizable Branding

Collaboration

Templates & Question Library

Role and User Management

Branching and Logic

Multi-Channel Distribution

Multi-Media Support

APIs and Integration

Data Analysis and Visualization

3rd-Party Integrations

Vendor Capability Ratings

Average 87

Usability and Intuitiveness

Business Value Created

Quality of Features

Ease of Implementation

Vendor Support

Breadth of Features

Product Strategy and Rate of Improvement

Ease of Customization

Ease of IT Administration

Ease of Data Integration

Availability and Quality of Training

Also Featured in...

Employee Engagement

Score 7.7

View SurveySparrow in this category (opens in a new tab)

Voice of the Customer

Score 7.4

View SurveySparrow in this category (opens in a new tab)

SurveySparrow Reviews

Lucas P.

Role: Sales Marketing
Industry: Technology
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Feb 2024

Integral Survey Solution

Likeliness to Recommend

10 /10

What differentiates SurveySparrow from other similar products?

How clear it provides the results and compares expected results vs obtained results

What is your favorite aspect of this product?

Results deliverability is amazing

What do you dislike most about this product?

I would say that the way it was internally implemented at first was lacking in some areas

What recommendations would you give to someone considering this product?

Do it and so not hesitate to request assistance from Sparrow

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Ann J.

Role: Information Technology
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Apr 2023

Features and limitations of SurveySparrow

Likeliness to Recommend

9 /10

What differentiates SurveySparrow from other similar products?

SurveySparrow presents questions in a conversational format, which makes it more engaging and personalized for respondents.

What is your favorite aspect of this product?

SurveySparrow is easy to use

What do you dislike most about this product?

SurveySparrow has limited integrations.

What recommendations would you give to someone considering this product?

One needs to consider the features that are most important to their business and ensure that SurveySparrow meet those needs.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Clifton J.

Role: Sales Marketing
Industry: Media
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Mar 2023

SurveySparrow has an interactive UI and forms

Likeliness to Recommend

9 /10

What differentiates SurveySparrow from other similar products?

It helped me collect the necessary data in the shortest amount of time because it is intuitive and aesthetically pleasing.

What is your favorite aspect of this product?

Review submission is simple, and the benefits make it worthwhile for me to do so. I really like their logo. It's uncomplicated and perfectly represents the organization as a whole. It was simple to implement, and the results from my data collection efforts improved greatly as a result. I found it to be useful and will continue to implement it into future polls.

What do you dislike most about this product?

There are instances when the surveys seem redundant in comparison to others I've completed using SurveySparrow and elsewhere. While I appreciate the incentives for completing surveys, I believe that some improvements might be made to the questionnaires themselves.

What recommendations would you give to someone considering this product?

SurveySparrow solves the issue of finding worthwhile surveys to fill one's spare time with that also pay out rather well.

Pros

Enables Productivity
Saves Time
Helps Innovate
Reliable

SurveySparrow

What is SurveySparrow?

Company Details

Need Assistance?

Awards & Recognition

2022 Data Quadrant Gold Medalist

2022 Emotional Footprint Champion

2021 Data Quadrant Gold Medalist

SurveySparrow Ratings

90 Likeliness to Recommend

93 Plan to Renew

85 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+97 Net Emotional Footprint

How much do users love SurveySparrow?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Questionnaire Design/Survey Builder Create a variety of question formats including multiple choice, check box, open answers, drag and drop technology, rating scales, and auto-fill.

Customizable Branding Sets rules that personalize respondents’ form-filling experience with intuitive survey flow logic options to tailor your survey.

Collaboration Invite people to review or edit the survey before sending them out.

Templates & Question Library Tool provides a set of pre-made templates and questions to select from to simplify survey build.

Role and User Management Enable different levels of access and permissions based on role.

Branching and Logic Sets rules that personalize respondents’ form-filling experience with intuitive survey flow logic options to tailor your survey.

Multi-Channel Distribution The ability to deploy content assets and collateral to multiple channel endpoints (for example, traditional websites, native mobile applications or social media

Multi-Media Support Product allows for the inclusion of images, videos, audio within the survey.

APIs and Integration Has inbuilt APIs allowing access to the database layer without having to go through JDBC/ODBC.

Data Analysis and Visualization Ability to plot or graph the data in a visual format, such as line charts or pie graphs.​

3rd-Party Integrations Integration with 3rd Party platforms (Zoho Products, MailChimp, Eventbrite, Google Sheet, Zendesk, Slack, Shopify, Webhooks etc.)

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Also Featured in...

Employee Engagement

Voice of the Customer

SurveySparrow Reviews

Lucas P.

Integral Survey Solution

Likeliness to Recommend

Pros

Ann J.

Features and limitations of SurveySparrow

Likeliness to Recommend

Pros

Clifton J.

SurveySparrow has an interactive UI and forms

Likeliness to Recommend

Pros

Most Popular SurveySparrow Comparisons

Google Forms

SurveyMonkey Enterprise

Microsoft Forms

Zoho Survey

Qualtrics CoreXM

Typeform

Feature Ratings

Questionnaire Design/Survey Builder

Customizable Branding

Collaboration

Templates & Question Library

Role and User Management

Branching and Logic

Multi-Channel Distribution

Multi-Media Support

APIs and Integration

Data Analysis and Visualization

3rd-Party Integrations

Vendor Capability Ratings

Usability and Intuitiveness

Business Value Created

Quality of Features

Ease of Implementation

Vendor Support

Breadth of Features

Product Strategy and Rate of Improvement

Ease of Customization

Ease of IT Administration

Ease of Data Integration

Availability and Quality of Training