Textline Logo
Textline Logo
Textline

Textline

7.9 /10
Category
Textline
7.9 /10

What is Textline?

Textline is a business SMS platform that offers the best tools for customer support workflow, team collaboration, and process automation. The platform can add text messaging capabilities to your existing landline or give you a new, textable phone number in your local area code.

Company Details


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Awards & Recognition

Textline won the following awards in the SMS Marketing category

Textline Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Textline.

94 Likeliness to Recommend

1
Since last award

100 Plan to Renew

85 Satisfaction of Cost Relative to Value

2
Since last award


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Emotional Footprint Overview

+88 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Textline?

0% Negative
11% Neutral
89% Positive

Pros

  • Caring
  • Respectful
  • Trustworthy
  • Fair

Feature Ratings

Average 80

Scheduled Messaging

85

Opt-in

84

Text Messaging

82

Application Integration

81

Surveys Feedback

80

Communication Archive

79

Mobile Payments

78

Mobile Marketing Management

77

Social Media Marketing Management

75

Marketing Analytics

75

Vendor Capability Ratings

Average 79

Ease of Implementation

83

Quality of Features

82

Usability and Intuitiveness

82

Availability and Quality of Training

81

Business Value Created

81

Ease of IT Administration

81

Vendor Support

79

Ease of Customization

78

Breadth of Features

77

Product Strategy and Rate of Improvement

75

Ease of Data Integration

75

Textline Reviews

Gary H.

  • Role: Sales Marketing
  • Industry: Media
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jul 2024

Easy to use.

Likeliness to Recommend

8 /10

What differentiates Textline from other similar products?

Users can customize notifications for different types of messages, ensuring important communications are not missed.

What is your favorite aspect of this product?

Textline offers fast and direct communication leading to higher customer satisfaction and loyalty.

What do you dislike most about this product?

High volume of text messages could overwhelm support teams if not managed properly.

What recommendations would you give to someone considering this product?

Check if Textline integrates with your existing CRM, help desk, or other tools to ensure a seamless workflow.

Pros

  • Continually Improving Product
  • Trustworthy
  • Efficient Service
  • Inspires Innovation

Roxana M.

  • Role: Sales Marketing
  • Industry: Banking
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Jun 2024

The messaging software that will revolutionize

Likeliness to Recommend

10 /10

What differentiates Textline from other similar products?

What I love most about Textline is its ease of use and its ability to quickly and efficiently connect with my clients. The interface is very intuitive and allows me to manage multiple conversations at the same time.

What is your favorite aspect of this product?

What I like most about Textline is its ability to send text messages through multiple channels, allowing me to reach my customers the way they prefer.

What do you dislike most about this product?

However, one thing I would like to see improved is the ability to customize the layout and appearance of messages.

What recommendations would you give to someone considering this product?

In short, I would recommend Textline to any business looking for an effective and efficient way to communicate with their customers. Its ease of use, customization capacity, and integration with other tools make it an ideal option for companies of any size.

Pros

  • Reliable
  • Performance Enhancing
  • Unique Features
  • Efficient Service

PEDRO C.

  • Role: Operations
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2023

Easy to integrate with other systems!

Likeliness to Recommend

9 /10

What differentiates Textline from other similar products?

Very user-friendly, and the help resources are quite informative. Our team can quickly integrate and understand Textline.

What is your favorite aspect of this product?

Variety of features

What do you dislike most about this product?

The metrics should be more friendly and easier to retrieve (dispositions)

What recommendations would you give to someone considering this product?

Ensure that the metrics are effective e.g., they take into account only business hours.

Pros

  • Respectful
  • Helps Innovate
  • Continually Improving Product
  • Performance Enhancing

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