Typeform Customer Reviews 2024

Typeform

8.1 /10

What is Typeform?

Typeform turns average forms & surveys into a powerful brand communication tool for your business. Create forms, surveys, quizzes (and so much more) to grow your audience, improve just about anything, and validate (or invalidate) your best ideas.

Company Details

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Awards & Recognition

Typeform won the following awards in the Survey Software category

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1 Top Rated Capabilities

2 Top Rated Features

2023

0 Top Rated Capabilities

1 Top Rated Features

2022

Typeform Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Typeform.

90 Likeliness to Recommend

1
Since last award

97 Plan to Renew

88 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

+88 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Typeform?

2% Negative

2% Neutral

96% Positive

Pros

Trustworthy
Fair
Reliable
Inspires Innovation

Feature Ratings

Average 85

Mobile Support

Questionnaire Design/Survey Builder

Templates & Question Library

Branching and Logic

Role and User Management

Collaboration

Customizable Branding

APIs and Integration

3rd-Party Integrations

Multi-Channel Distribution

Multi-Media Support

Vendor Capability Ratings

Average 84

Usability and Intuitiveness

Ease of Implementation

Ease of Customization

Business Value Created

Ease of IT Administration

Vendor Support

Ease of Data Integration

Quality of Features

Availability and Quality of Training

Breadth of Features

Product Strategy and Rate of Improvement

Also Featured in...

Online Forms

Score 7.9

View Typeform in this category (opens in a new tab)

Typeform Reviews

Rosemary R.

Role: Information Technology
Industry: Finance
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Apr 2024

Caters to all my survey needs.

Likeliness to Recommend

10 /10

What differentiates Typeform from other similar products?

Typeform provides easy to understand analytical data about our survey campaigns and how target survey audiences interact with our survey questions... Getting real time insights on the most popular responses to our surveys, or the channels through which respondents to our surveys emanate from , ensures that we are able to analyze survey performance in real time and continuously work towards improving our survey campaign performance.

What is your favorite aspect of this product?

Typeform mirrors real human conversation, by asking one question at a time. This approach to Survey questionnaires has gotten my team, higher engagement , because it has made our surveys much more interesting to the target audience. The aforementioned is my favourite part of Typeform.

What do you dislike most about this product?

Typeform does not provide a way to share surveys offline.. Fortunately, this is not a major need as far as my survey needs are concerned.

What recommendations would you give to someone considering this product?

Typeform provides a unique approach to survey aesthetics and engagement, that is currently unmatched ,in my opinion.

Pros

Reliable
Performance Enhancing
Enables Productivity
Security Protects

Chetan K.

Role: Information Technology
Industry: Consulting
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Apr 2024

Flexible and Intuitive, but Room for Feature Expan

Likeliness to Recommend

10 /10

What differentiates Typeform from other similar products?

Typeform differentiates itself through its conversational approach to form design, visually appealing templates, intuitive interface, and advanced conditional logic features

What is your favorite aspect of this product?

My favourite aspect of Typeform is its intuitive interface and visually engaging form designs.

What do you dislike most about this product?

One downside of Typeform is its pricing structure, which might be restrictive for some users, especially those with limited budgets.

What recommendations would you give to someone considering this product?

Test Typeform thoroughly to ensure it meets your needs, consider your budget and form-building requirements, and take advantage of the trial period before committing.

Pros

Helps Innovate
Efficient Service
Inspires Innovation
Respectful

Jamie C.

Role: Sales Marketing
Industry: Insurance
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Dec 2023

Conversational forms like no other.

Likeliness to Recommend

10 /10

What differentiates Typeform from other similar products?

Typeform does a good job integrating with important third party software solutions we make use of at work, on a regular basis. As a result of this, data capturing and transfer is a lot easier and effective. Another value we derive from this , is that we have been able to increase the channels through which we share our Typeform surveys by leveraging its integration with third party software tools.

What is your favorite aspect of this product?

The biggest selling point of forms and survey pages created with Typeform for me , is that they are tailored for mobile device screens . This is of importance to my organization because the majority of our survey respondents access our surveys via their mobile devices.

What do you dislike most about this product?

At this point in time, there is no way for respondents to my surveys created with Typeform to edit their responses after submission. I will also like Typeform to provide a single form view question presentation option to users.

What recommendations would you give to someone considering this product?

There is always the need for new teams looking to adopt a tool like Typeform , to first give it a trial and decide if it meets their survey needs.

Pros

Reliable
Performance Enhancing
Enables Productivity
Security Protects

Typeform

What is Typeform?

Company Details

Need Assistance?

Awards & Recognition

Typeform Ratings

90 Likeliness to Recommend

1 Since last award

97 Plan to Renew

88 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+88 Net Emotional Footprint

How much do users love Typeform?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Mobile Support The solution provides the ability to support multiple devices, OSes and platforms using mobile optimized, HTML-based web access and/or native applications.

Questionnaire Design/Survey Builder Create a variety of question formats including multiple choice, check box, open answers, drag and drop technology, rating scales, and auto-fill.

Templates & Question Library Tool provides a set of pre-made templates and questions to select from to simplify survey build.

Branching and Logic Sets rules that personalize respondents’ form-filling experience with intuitive survey flow logic options to tailor your survey.

Role and User Management Enable different levels of access and permissions based on role.

Collaboration Invite people to review or edit the survey before sending them out.

Customizable Branding Sets rules that personalize respondents’ form-filling experience with intuitive survey flow logic options to tailor your survey.

APIs and Integration Has inbuilt APIs allowing access to the database layer without having to go through JDBC/ODBC.

3rd-Party Integrations Integration with 3rd Party platforms (Zoho Products, MailChimp, Eventbrite, Google Sheet, Zendesk, Slack, Shopify, Webhooks etc.)

Multi-Channel Distribution The ability to deploy content assets and collateral to multiple channel endpoints (for example, traditional websites, native mobile applications or social media

Multi-Media Support Product allows for the inclusion of images, videos, audio within the survey.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Also Featured in...

Online Forms

Typeform Reviews

Rosemary R.

Caters to all my survey needs.

Likeliness to Recommend

Pros

Chetan K.

Flexible and Intuitive, but Room for Feature Expan

Likeliness to Recommend

Pros

Jamie C.

Conversational forms like no other.

Likeliness to Recommend

Pros

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Feature Ratings

Mobile Support

Questionnaire Design/Survey Builder

Templates & Question Library

Branching and Logic

Role and User Management

Collaboration

Customizable Branding

APIs and Integration

3rd-Party Integrations

Multi-Channel Distribution

Multi-Media Support

Vendor Capability Ratings

Usability and Intuitiveness

Ease of Implementation

Ease of Customization

Business Value Created

Ease of IT Administration

Vendor Support

Ease of Data Integration

Quality of Features

Availability and Quality of Training

Breadth of Features

Product Strategy and Rate of Improvement