Verloop.io Logo
Verloop.io Logo
Verloop.io

Verloop.io

7.5 /10
Category
Verloop.io
7.5 /10

What is Verloop.io?

We're the world's leading customer support automation platform. We help businesses deliver delightful support experiences to their customers, across channels.

Company Details


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Awards & Recognition

Verloop.io won the following awards in the Conversational AI category

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Verloop.io Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Verloop.io.

89 Likeliness to Recommend

1
Since last award

96 Plan to Renew

3
Since last award

74 Satisfaction of Cost Relative to Value

3
Since last award


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Emotional Footprint Overview

+90 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Verloop.io?

7% Negative
10% Neutral
83% Positive

Pros

  • Trustworthy
  • Client Friendly Policies
  • Fair
  • Altruistic

Feature Ratings

Average 78

Intent Extraction

84

Workflow Processing

84

Other Integrations

82

Personalized Service

81

Leads Generation

79

Artificial Intelligence Engine

78

Learning and Adaptability

74

Natural Language Processing

73

Vendor Capability Ratings

Average 77

Ease of IT Administration

82

Ease of Customization

81

Ease of Implementation

79

Usability and Intuitiveness

79

Breadth of Features

78

Availability and Quality of Training

76

Vendor Support

75

Quality of Features

75

Ease of Data Integration

75

Business Value Created

74

Product Strategy and Rate of Improvement

72

Verloop.io Reviews

Shiv Dayal G.

  • Role: Industry Specific Role
  • Industry: Not for Profit
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Aug 2024

Verloop.io made work a fun thing to do

Likeliness to Recommend

10 /10

What differentiates Verloop.io from other similar products?

from other product Verloop.io works so fast and convenient that it makes possible for helping customers solve their problems by understanding their demands or difficulties in easy way.

What is your favorite aspect of this product?

It is really very easy to use and The automation was a lifesaver for us which helps us in time saving and reduce work load.

What do you dislike most about this product?

Verloop.io lags sometimes which delays our work.

What recommendations would you give to someone considering this product?

Verloop.io is really simple and easy to use with user friendly interface , even the reports section is very easy to navigate

Pros

  • Helps Innovate
  • Reliable
  • Enables Productivity
  • Unique Features

Mohammed A.

  • Role: Information Technology
  • Industry: Engineering
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Jul 2024

Fantastic product with ease of use

Likeliness to Recommend

9 /10

What differentiates Verloop.io from other similar products?

It's ease of user means user friendly it doesn't take time to learn about the software and we can also implement with other softwares.

What is your favorite aspect of this product?

I like the most is it's integration capabilities and its customer support is also friendly and supportive.

What do you dislike most about this product?

Sometimes it takes some time like lagging while chatting in multiple windows

What recommendations would you give to someone considering this product?

I would recommend this software for everyone who is into customer support

Pros

  • Continually Improving Product
  • Reliable
  • Enables Productivity
  • Unique Features

Ravi R.

  • Role: Operations
  • Industry: Finance
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Jun 2024

"Outstanding tool to optimize your process".

Likeliness to Recommend

9 /10

What differentiates Verloop.io from other similar products?

The seamless integration helped us a lot and it was way too quick from our negotiation stage to production. Most companies out there take time with implementation but with verloop it's seamless. The tech behind Verloop works like a charm and it's way too easy to integrate their add ons.

What is your favorite aspect of this product?

It's their dashboard boards, it's their real time monitoring as well as their easy to generate reports helps us a lot with analysis and to make changes to our products. It also helps us understand the user behaviour better.

What do you dislike most about this product?

At times it lags while handling multiple chats and we have to restart the conversation. I believe this will be resolved with time. But this definitely as a area to work. Stabilising verloops scheduling and appointment is again cumbersome.

What recommendations would you give to someone considering this product?

If you are a startup this is the product that might help you in a longer run, the best solution to your support team will be verloop. You don't have to wack your head about dealing with customers when you have verloop in place. Just go for it.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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