Workvivo Logo Award Winner Product Badge
Workvivo Logo Award Winner Product Badge
Zoom Video Communications, Inc.

Workvivo

8.6 /10
Category
Workvivo
8.6 /10

What is Workvivo?

Workvivo is an internal communication and engagement platform that is designed to bring what’s happening in the organization alive in a fun, intuitive and highly engaging way, while at the same time being structured completely around what the organization is trying to achieve and connecting employees to this.

Company Details


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Awards & Recognition

Workvivo won the following awards in the Employee Communications category

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Workvivo Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Workvivo.

92 Likeliness to Recommend

96 Plan to Renew

81 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

+96 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Workvivo?

2% Negative
0% Neutral
98% Positive

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Unique Features

Feature Ratings

Average 82

Application Integration

85

Surveys and Polling

85

Single Sign-On (SSO)

84

Employee Directory

84

Rewards Recognition

84

Emergency Notification

83

Mobile

83

Pulse Surveys

81

Newsletter Creation

80

Instant Messaging

79

News Feeds, Alerts & Notifications

78

Vendor Capability Ratings

Average 84

Ease of IT Administration

88

Availability and Quality of Training

85

Ease of Data Integration

85

Quality of Features

85

Usability and Intuitiveness

85

Ease of Implementation

83

Breadth of Features

83

Business Value Created

83

Ease of Customization

83

Vendor Support

81

Product Strategy and Rate of Improvement

78

Workvivo Reviews

Lars N.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted May 2024

Keep your employees engaged and connected.

Likeliness to Recommend

9 /10

What differentiates Workvivo from other similar products?

Workvivo is one of the most effective social media platforms for maintaining relationships between coworkers. We can use it for a variety of purposes; From notifying each other of birthdays to company announcements, IT updates and more, workvivo serves as the hub of our operations.

What is your favorite aspect of this product?

The best thing about Workvivo is the solution in one place. We can interact with our colleagues to have fun or discuss a topic without having to deal with the burden of using different platforms for tasks like sharing and storing work or surveys. In addition, the mobile application allows us to stay connected when we travel and access company information from anywhere.

What do you dislike most about this product?

We continue to receive a lot of emails which is a bit annoying in some cases.

What recommendations would you give to someone considering this product?

Workvivo is a great tool to stay in touch with team members and stay informed about internal news. It is also a fantastic method of keeping staff morale high. Workvivo is the ideal tool to involve all employees and make you feel part of the team.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Al MUHANNA M.

  • Role: Information Technology
  • Industry: Engineering
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2024

Great product

Likeliness to Recommend

8 /10

What differentiates Workvivo from other similar products?

Workvivo is designed to enhance employee engagement and strengthen organizational culture by providing a centralized platform for communication, collaboration, and recognition. The platform facilitates meaningful interactions among employees, fosters a sense of belonging, and promotes positive workplace culture.

What is your favorite aspect of this product?

Workvivo's user-friendly interface and customizable features make it easy for organizations to tailor the platform to their specific needs and branding requirements, enhancing the overall employee experience.

What do you dislike most about this product?

Workvivo's features and functionalities can be complex or overwhelming, particularly if they are not accustomed to using similar digital workplace platforms. Providing comprehensive training and support resources can help mitigate this challenge.

What recommendations would you give to someone considering this product?

Offer comprehensive training and onboarding sessions to ensure that employees understand how to effectively use Workvivo's features and functionalities. Provide ongoing support and resources to help employees navigate the platform and address any questions or challenges they may encounter.

Pros

  • Appreciates Incumbent Status
  • Helps Innovate
  • Continually Improving Product
  • Reliable

Tora M.

  • Role: Information Technology
  • Industry: Consulting
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2024

Maximizing Workvivo's Employee Voice

Likeliness to Recommend

9 /10

What differentiates Workvivo from other similar products?

To achieve this, we use Workvivo's survey tools to periodically poll our level 1 and 2 support staff. This helps us evaluate the effectiveness of our knowledge bases, ticketing workflows, and internal training around common issues. For instance, a recent Pulse survey showed that over 60% of respondents felt that we did not have enough documentation to troubleshoot virtual desktop connection failures. This is a significant issue in the new hybrid workplace.

What is your favorite aspect of this product?

Using this data, I quickly advocated for updating our materials and best practice guides. As a result, rep confidence scores improved significantly in the next quarter's VoE check-in. Workvivo offers a feedback mechanism to identify areas for investment. Through employee comments and team discussion threads, Workvivo allows for open-ended feedback collection. This qualitative input has illuminated creative solutions for streamlining password reset procedures and triaging requests based on severity automatically.

What do you dislike most about this product?

VoE participation incentives are somewhat limited, and reporting dashboards still need enhancement.

What recommendations would you give to someone considering this product?

However, Workvivo provides an invaluable continuous listening capability for process refinement. Our first-time resolution and customer satisfaction (CSAT) metrics have consistently improved since we started using technician feedback programs. Workvivo's employee experience platform allows me to create and distribute surveys easily, capturing valuable insights from employees and driving continuous process improvements.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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