Workvivo

What differentiates Workvivo from other similar products?

Workvivo is one of the most effective social media platforms for maintaining relationships between coworkers. We can use it for a variety of purposes; From notifying each other of birthdays to company announcements, IT updates and more, workvivo serves as the hub of our operations.

What is your favorite aspect of this product?

The best thing about Workvivo is the solution in one place. We can interact with our colleagues to have fun or discuss a topic without having to deal with the burden of using different platforms for tasks like sharing and storing work or surveys. In addition, the mobile application allows us to stay connected when we travel and access company information from anywhere.

What do you dislike most about this product?

We continue to receive a lot of emails which is a bit annoying in some cases.

What recommendations would you give to someone considering this product?

Workvivo is a great tool to stay in touch with team members and stay informed about internal news. It is also a fantastic method of keeping staff morale high. Workvivo is the ideal tool to involve all employees and make you feel part of the team.

What differentiates Workvivo from other similar products?

Workvivo is designed to enhance employee engagement and strengthen organizational culture by providing a centralized platform for communication, collaboration, and recognition. The platform facilitates meaningful interactions among employees, fosters a sense of belonging, and promotes positive workplace culture.

What is your favorite aspect of this product?

Workvivo's user-friendly interface and customizable features make it easy for organizations to tailor the platform to their specific needs and branding requirements, enhancing the overall employee experience.

What do you dislike most about this product?

Workvivo's features and functionalities can be complex or overwhelming, particularly if they are not accustomed to using similar digital workplace platforms. Providing comprehensive training and support resources can help mitigate this challenge.

What recommendations would you give to someone considering this product?

Offer comprehensive training and onboarding sessions to ensure that employees understand how to effectively use Workvivo's features and functionalities. Provide ongoing support and resources to help employees navigate the platform and address any questions or challenges they may encounter.

What differentiates Workvivo from other similar products?

To achieve this, we use Workvivo's survey tools to periodically poll our level 1 and 2 support staff. This helps us evaluate the effectiveness of our knowledge bases, ticketing workflows, and internal training around common issues. For instance, a recent Pulse survey showed that over 60% of respondents felt that we did not have enough documentation to troubleshoot virtual desktop connection failures. This is a significant issue in the new hybrid workplace.

What is your favorite aspect of this product?

Using this data, I quickly advocated for updating our materials and best practice guides. As a result, rep confidence scores improved significantly in the next quarter's VoE check-in. Workvivo offers a feedback mechanism to identify areas for investment. Through employee comments and team discussion threads, Workvivo allows for open-ended feedback collection. This qualitative input has illuminated creative solutions for streamlining password reset procedures and triaging requests based on severity automatically.

What do you dislike most about this product?

VoE participation incentives are somewhat limited, and reporting dashboards still need enhancement.

What recommendations would you give to someone considering this product?

However, Workvivo provides an invaluable continuous listening capability for process refinement. Our first-time resolution and customer satisfaction (CSAT) metrics have consistently improved since we started using technician feedback programs. Workvivo's employee experience platform allows me to create and distribute surveys easily, capturing valuable insights from employees and driving continuous process improvements.