Zapier Customer Reviews 2024

Zapier

8.9 /10

114 Reviews Write a Review

Claim Software

What is Zapier?

Zapier is the glue that connects thousands of web apps. Zaps are workflows that connect your apps, so they can work together. Zaps start with a trigger—an event in one of your apps that kicks off your workflow. Zaps automate tasks in the background, so you can focus on more important work.

Company Details

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Awards & Recognition

Zapier won the following awards in the Data Integration category

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Zapier Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Zapier.

90 Likeliness to Recommend

94 Plan to Renew

86 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

+91 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Zapier?

2% Negative

2% Neutral

96% Positive

Pros

Enables Productivity
Performance Enhancing
Saves Time
Trustworthy

Feature Ratings

Average 84

iPaaS

Real Time Integration

Data Security

Synchronization and Replication

Metadata Management

Data Virtualization

Data Quality Profiling and Cleansing

API Management and Orchestration

Exception Handling and Notifications

Batch Integration

Administrative Features

Vendor Capability Ratings

Average 85

Business Value Created

Quality of Features

Ease of Implementation

Ease of Data Integration

Usability and Intuitiveness

Breadth of Features

Ease of Customization

Product Strategy and Rate of Improvement

Ease of IT Administration

Availability and Quality of Training

Vendor Support

Zapier Reviews

Thomas W.

Role: C-Level
Industry: Media
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Jul 2024

Game changer for any business!

Likeliness to Recommend

10 /10

What differentiates Zapier from other similar products?

The usability and how easy it is to connect two applications together. Before Zapier it would require weeks of coding or high level knowledge of webhooks.

What is your favorite aspect of this product?

Ease of use and affordability

What do you dislike most about this product?

Not many HubSpot integrations available

What recommendations would you give to someone considering this product?

Start small and reach out to customer support if needed

Pros

Helps Innovate
Unique Features
Saves Time
Continually Improving Product

𝒮𝒶𝓃𝒹𝓮𝓮𝓅 𝒮.

Role: Consultant
Industry: Technology
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Jun 2024

Fantastic product. and Easy implementation.

Likeliness to Recommend

10 /10

What differentiates Zapier from other similar products?

Zapier automates repetitive tasks, saving time and reducing manual effort. Whether it’s sending notifications, updating spreadsheets, or syncing data, Zapier streamlines processes. Zapier lets you create custom triggers and actions using webhooks or APIs. This customization extends its capabilities beyond pre-built integrations. Zapier supports conditional logic within Zaps. You can set up rules based on specific triggers or data conditions, enhancing flexibility.

What is your favorite aspect of this product?

As an AI language model, I don’t have personal preferences or favorites, but I can share a popular aspect of Zapier that users appreciate: its extensive app integration library. With over 3,000 supported apps, Zapier allows users to connect various tools and automate workflows seamlessly. Whether it’s syncing data, sending notifications, or streamlining processes, Zapier’s versatility empowers users to create efficient automations!

What do you dislike most about this product?

While Zapier offers a free plan, it has limitations on the number of Zaps and tasks. Users who require more robust features often need to upgrade to a paid plan. Although rare, some users report occasional delays in Zap execution. This can impact real-time workflows, so it’s essential to monitor performance.

What recommendations would you give to someone considering this product?

It’s a versatile automation tool that simplifies complex problems and enhances efficiency. Test zaps and become familiar with the process. Set reminders to reach out to leads when tasks are halted.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Thomas W.

Role: C-Level
Industry: Media
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Jun 2024

Zapier has saved us with simple integrations!

Likeliness to Recommend

10 /10

What differentiates Zapier from other similar products?

Zapier is cost-efficient and easy to use. It allows you to "code" without knowing how to actually code. The simplicity of connecting multiple applications is fantastic!

What is your favorite aspect of this product?

The number of platforms that Zapier can connect! It's been amazing to use as we continue to grow and scale our business.

What do you dislike most about this product?

Sometimes very specific tasks that we want to automate aren't possible and we have to go in a different direction to find a solution.

What recommendations would you give to someone considering this product?

If you have a sizable tech stack, this is a critical piece to that to connect everything for automation purposes.

Pros

Helps Innovate
Reliable
Performance Enhancing
Enables Productivity

Zapier

What is Zapier?

Company Details

Need Assistance?

Awards & Recognition

2024 Data Quadrant Gold Medalist

2023 Emotional Footprint Champion

2022 Data Quadrant Gold Medalist

2021 Data Quadrant Gold Medalist

Zapier Ratings

90 Likeliness to Recommend

94 Plan to Renew

86 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+91 Net Emotional Footprint

How much do users love Zapier?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

iPaaS Includes iPaaS (Cloud hosting) features and other advanced integration capabilities

Real Time Integration Able to integrate data in near-real time and handle movement of data from a source to target. Monitoring for changes in a data source in a non-invasive manner.

Data Security Includes ability to hide sensitive data by masking with special characters or anonymous information.

Synchronization and Replication Includes the ability to accurately catch, reflect, and correct changes in data across multiple data stores.

Metadata Management A metadata layer makes reporting easy and eliminates the need for coding and SQL, allowing users to see and access information in simple business language.

Data Virtualization Includes ability to create views joining disparate data sources without the need for persistence.

Data Quality Profiling and Cleansing Includes data cleansing, reconciliation, and profiling across multiple sources in batch mode.

API Management and Orchestration Includes publishing, promoting and overseeing APIs and Orchestration Services.

Exception Handling and Notifications Ability to catch, report, and handle exceptions; includes transaction logging and event viewing.

Batch Integration Includes ability to schedule integration processes to run on a periodic basis to control the movement of data from a source to target.

Administrative Features Includes basic aspects of data extraction, transformation, and loading. Administrative console and process viewing, interruption, restart, cancel, and rollback.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Zapier Reviews

Thomas W.

Game changer for any business!

Likeliness to Recommend

Pros

𝒮𝒶𝓃𝒹𝓮𝓮𝓅 𝒮.

Fantastic product. and Easy implementation.

Likeliness to Recommend

Pros

Thomas W.

Zapier has saved us with simple integrations!

Likeliness to Recommend

Pros

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Feature Ratings

iPaaS

Real Time Integration

Data Security

Synchronization and Replication

Metadata Management

Data Virtualization

Data Quality Profiling and Cleansing

API Management and Orchestration

Exception Handling and Notifications

Batch Integration

Administrative Features

Vendor Capability Ratings

Business Value Created

Quality of Features

Ease of Implementation

Ease of Data Integration

Usability and Intuitiveness

Breadth of Features

Ease of Customization

Product Strategy and Rate of Improvement

Ease of IT Administration

Availability and Quality of Training

Vendor Support