Zendesk Sell
7.8 /10

What is Zendesk Sell?

Zendesk Sell (formerly Base) is sales force automation software to enhance productivity, processes, and pipeline visibility for sales teams. Legacy sales management tools are often clunky and difficult to use, but Zendesk Sell is simple and designed to keep reps selling. Sell eliminates the friction from deal updates so reps and management are always able to access, analyze, and collaborate on relevant deal data.

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Awards & Recognition

Zendesk Sell won the following awards in the Customer Relationship Management - Midmarket category

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Zendesk Sell Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Zendesk Sell.

78 Likeliness to Recommend

91 Plan to Renew

81 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

+84 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Zendesk Sell?

6% Negative
8% Neutral
86% Positive

Pros

  • Acts with Integrity
  • Fair
  • Trustworthy
  • Respectful

Feature Ratings

Average 83

Activity and Workflow Management

87

Lead Management

85

Collaboration

85

Customer Service Management

84

Mobile

83

Telephony and Call Center Management

83

Marketing Management

82

Analytics and Reporting

81

Sales Management

81

Account and Contact Management

81

Quote Contract and Proposal

79

Vendor Capability Ratings

Average 82

Breadth of Features

85

Quality of Features

84

Ease of Implementation

84

Ease of IT Administration

83

Business Value Created

83

Availability and Quality of Training

82

Vendor Support

82

Usability and Intuitiveness

82

Ease of Customization

81

Product Strategy and Rate of Improvement

79

Ease of Data Integration

79

Zendesk Sell Reviews

Charles M.

  • Role: Information Technology
  • Industry: Media
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Sep 2023

Zendesk conditions customer service impeccably

Likeliness to Recommend

10 /10

What differentiates Zendesk Sell from other similar products?

The desktop app and mobile app are very simple to utilize, giving our staff the opportunity to access and answer difficulties effectively. Zendesk also gives us the opportunity to capture feedback from our staff without it being displayed to the general public. We love having all of our ratings in one place.

What is your favorite aspect of this product?

Zendesk has several high-quality tools to automate the work. Both its automatics and triggers will assist us in targeting and escalating certain categories of difficulties based on the essence of the emails end users receive. The IT help desk lives and dies based on how well or poorly managed the difficulty work procedure is.

What do you dislike most about this product?

Zendesk offers some help to get started with the knowledge base, however it is very sparse. It would be wonderful if you could hinder access to knowledge based on the IP address you enter so that it can be used as an internal knowledge base without the people who have access to it. It would also be ideal if Zendesk had a cheaper priced user account for the knowledge area only, this way, it could be used for different purposes other than ticketing.

What recommendations would you give to someone considering this product?

We use Zendesk as technical support software to assist more than a thousand people within the organization and also to assist public internet users. It has made a huge advancement in communication between us and our technology team. Specifically, it accelerates the escalation of issues, escalates them to other staff for resolution and, most importantly, gives me as the Director of Information Technology an insight into the issues that are prevalent in our company.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Aaliyah V.

  • Role: Information Technology
  • Industry: Consulting
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Aug 2023

It is an intuitive platform and simple to use.

Likeliness to Recommend

8 /10

What differentiates Zendesk Sell from other similar products?

I’ve been using Zendesk Sell for a few months and have been impressed with its ability to help my sales staff follow up with leads successfully. One of the best aspects of Zendesk Sell is that its user-friendly layout makes it simple for everyone on the team to use and learn. I also like how the application allows me to set up and track my lead lists, which allows me to close deals faster. The fact that Zendesk Sell interfaces with other sales tools like emails, calendars, and phones is an additional advantage. This provides me with a comprehensive perspective of all client interactions.

What is your favorite aspect of this product?

The CRM is simple to use and does not require extensive tutorials. However, there is a lot of help available through courses, online chat, and email. The application can be customized. I can change settings or personal preferences to meet my needs. The option to import names and information from job boards is quite useful. Support and chat are tightly integrated, which is quite handy. Reports can also be filtered by standard and custom fields. Custom tags are similar to custom fields. All of these choices make it easy to collect data and track the results of sales initiatives.

What do you dislike most about this product?

One disadvantage I discovered is that several of the more advanced capabilities, such as task automation and custom reporting, are only available on the higher-priced plans. It is crucial to note that, while many functions are available in the free and lower-cost plans, I will need to purchase a more expensive subscription to gain access to all of the tools.

What recommendations would you give to someone considering this product?

Zendesk, the top CRM on the market in terms of price and functionality, is suitable for all types of businesses. The user interface is nice and simple to transition from another product. Zendesk CRM also provides excellent assistance and a large range of customization options when needed. Support and chat are tightly integrated, which is quite handy.

Pros

  • Respectful
  • Helps Innovate
  • Performance Enhancing
  • Enables Productivity

Marlon V.

  • Role: Human Resources
  • Industry: Entertainment
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Mar 2023

A Powerful Way for Raising Sales Success Rates

Likeliness to Recommend

8 /10

What differentiates Zendesk Sell from other similar products?

I was initially impressed by how simple it was to set up a Zendesk Sell account and begin utilizing the software. The layout is straightforward, so I had no trouble getting started. Furthermore, I appreciated being able to modify the platform to fit my specific business requirements by altering the appearance of fields and lists of contacts.

What is your favorite aspect of this product?

There are a lot of calls coming in and going out, which makes it difficult to keep up. Connecting directly with Zendesk's ticketing system makes it simple to monitor the status of calls that begin as service but progress to sales and vice versa.

What do you dislike most about this product?

There is not a no-cost option. Additionally, there is a lack of capacity in the sales pipelines. You have to upgrade to a far more expensive plan—almost twice as much, in fact—if you want access to sophisticated analytics.

What recommendations would you give to someone considering this product?

A phone dialer is integrated, and calls can be easily recorded. The intuitive drag-and-drop UI necessitates little in the way of setup or learning curve.

Pros

  • Helps Innovate
  • Enables Productivity
  • Efficient Service
  • Acts with Integrity

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