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Zoho Assist Logo
Zoho

Zoho Assist

8.3 /10
Category
Zoho Assist
8.3 /10

What is Zoho Assist?

Zoho Assist is enterprise-grade Remote Support Software that empowers businesses across the globe with secure cloud-based remote support and remote access software. Zoho Assists establishes secure web-based, on-demand connections with remote PCs, laptops, mobile devices, and servers.

Company Details


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Awards & Recognition

Zoho Assist won the following awards in the Remote Support category

Zoho Assist Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Zoho Assist.

93 Likeliness to Recommend

2
Since last award

100 Plan to Renew

84 Satisfaction of Cost Relative to Value

3
Since last award


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Emotional Footprint Overview

+100 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Zoho Assist?

0% Negative
0% Neutral
100% Positive

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Feature Ratings

Average 81

Remote Control

91

Real User Monitoring

86

Remote Support

85

Augmented Reality Remote Assistance

82

Web & Desktop Conferencing

81

Intelligence Reports

81

Attended and Unattended Remote Access

80

Audit Management

78

Discovery

75

Role-Based Access Controls

74

Vendor Capability Ratings

Average 84

Ease of Data Integration

91

Ease of IT Administration

90

Business Value Created

88

Ease of Implementation

87

Breadth of Features

85

Usability and Intuitiveness

85

Quality of Features

82

Ease of Customization

81

Vendor Support

81

Product Strategy and Rate of Improvement

77

Availability and Quality of Training

77

Zoho Assist Reviews

Sajin T.

  • Role: Information Technology
  • Industry: Engineering
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Aug 2024

Easy to use, Easy to Implement. Fantastic product

Likeliness to Recommend

10 /10

What differentiates Zoho Assist from other similar products?

cost effective wide options to features api accepted

What is your favorite aspect of this product?

ease of use

What do you dislike most about this product?

it mostly satisfies my needs, so currently no dislikes

What recommendations would you give to someone considering this product?

if you are looking for a simple but powerful in features.definitely consider this one.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Vaibhav M.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Apr 2024

Pricey and easy to deploy and implement

Likeliness to Recommend

10 /10

What differentiates Zoho Assist from other similar products?

Zoho assist integrates well with Intercom and Zoho desk where a session can be directed right from the chat tool and the integration does not require technical knowledge

What is your favorite aspect of this product?

I like the pricing of the tool, despite the larger amount of features in the tool, the tool is priced fairly that our support operators can all use it at the single license pricing. Also the tool is fast easy and secure. Zoho assist also allows transferring of files remotely from any computer without using intermediate storage like USB and or any FTP tool

What do you dislike most about this product?

It requires a stable internet connection to work properly. Session recording takes a lot of time to complete using Zoho assist tool which makes it hard to have the recorded event exported.

What recommendations would you give to someone considering this product?

Yes, I would recommend the tool

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Akhilesh S.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Apr 2024

It is faster and easy to deploy and implement

Likeliness to Recommend

10 /10

What differentiates Zoho Assist from other similar products?

The tool support Enterprise high grade security TLS1.2 and AES 256 bit encryption at no extra cost whereas other tools do not provide such at the same price.

What is your favorite aspect of this product?

I like the software integration with the meeting modules which makes it easy to opt in for online meeting with the clients for an improved support through screen sharing, also there is installation of extra software is needed with this tool

What do you dislike most about this product?

It requires a very stable internet connection for both devices or end users, to use this tool and sometimes it would be slow on other devices. Using this tool on Google Chrome devices is still hard.

What recommendations would you give to someone considering this product?

Yes, I would recommend this tool to anyone looking to offer remote IT support to clients

Pros

  • Helps Innovate
  • Performance Enhancing
  • Enables Productivity
  • Efficient Service

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