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Zoho Logo
Zoho

Zoho

8.7 /10
Category
Zoho
8.7 /10

What is Zoho?

Unified communications as a service (UCaaS) minimizes contextual switching by combining all necessary collaboration tools within a single interface and provide seamless communication across apps. With both Zoho Cliq & Zoho Meeting, you’ll experience a comprehensive package of tailored UCaaS features that work seamlessly across devices to help streamline communication and collaboration for an organization.

Company Details


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Zoho Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Zoho.

91 Likeliness to Recommend

94 Plan to Renew

84 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

+85 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Zoho?

3% Negative
7% Neutral
90% Positive

Pros

  • Performance Enhancing
  • Enables Productivity
  • Unique Features
  • Altruistic

Feature Ratings

Average 85

Secure Access

90

Analytics Reporting

88

Session Border Controller

88

Communications

88

Mobility

87

Centralized Management Portal

87

Continuous UCC

86

Audio Transcription

85

Presence IM

84

Speech Access and Personal Assistant

84

Web & Desktop Conferencing

84

Vendor Capability Ratings

Average 84

Ease of Implementation

90

Ease of Data Integration

85

Product Strategy and Rate of Improvement

85

Usability and Intuitiveness

85

Breadth of Features

85

Business Value Created

84

Quality of Features

84

Ease of Customization

81

Ease of IT Administration

81

Availability and Quality of Training

80

Vendor Support

80

Zoho Reviews

Gabriel P.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Jun 2024

Likeliness to Recommend

10 /10

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Sailja Raj N.

  • Role: Sales Marketing
  • Industry: Healthcare
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Jun 2024

Lots of space to work on

Likeliness to Recommend

10 /10

What is your favorite aspect of this product?

Easy for team messaging, if you have Zoho One it's actually nice to have becuase your Cliq can transfer between apps and you can keep conatct with team mates as you trouble shoot or go through apps and drives. Easy access between team members which makes it easier to work. Within the Zoho Suite of apps, the Cliq web version is 'pervasive' - you can continue chat conversations across Zoho Mail, Connect, etc.

What recommendations would you give to someone considering this product?

Make sure to purchase Zoho One as a whole, because its mostly preferable for whole Zoho users.

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Sebastien Kamil B.

  • Role: Information Technology
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted May 2024

Immediate availability

Likeliness to Recommend

9 /10

What differentiates Zoho from other similar products?

Almost unlimited plugins.

What is your favorite aspect of this product?

I like its stability, profitability and good performance. Plus all the useful plugins available.

What recommendations would you give to someone considering this product?

It is an amazing portal if you use it correctly.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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